LIJINA UDUMAN
Longmont,CO
Summary
Software Quality Engineer with extensive experience in software development and quality assurance. Expertise in designing test procedures, debugging code, and improving software reliability. Proficient in multiple programming languages and testing methodologies, leading to enhanced product quality and user satisfaction. Proven track record of increasing overall system efficiency through targeted quality initiatives.
Overview
10
10
years of professional experience
Work History
Software Quality Engineer
Storilab
Calicut, Kerala
08.2022 - 12.2022
- Executed manual testing to identify system defects and ensured resolution.
- Analyzed product requirements, creating detailed test cases for functional, integration, regression, performance, and usability tests.
- Documented identified bugs using various tracking tools, including JIRA, to monitor resolution progress.
- Developed and executed test cases aligned with assigned projects.
- Supported browser, mobile, and accessibility standards during testing procedures.
- Provided developers with feedback and recommendations regarding software usability and functionality.
- Tracked defects using defect tracking systems such as JIRA.
- Reported defects using bug-tracking tools such as JIRA.
Customer Service Representative
Storilab
Calicut, Kerala
11.2021 - 07.2022
- Cultivated strong customer service skills and comprehensive knowledge of products and services.
- Created presentations, proposals, and materials to support sales initiatives.
- Enhanced communication skills through interactions with customers via phone and email.
- Facilitated meetings between sales representatives and key decision-makers from target organizations.
- Conducted follow-up calls and emails to advance sales opportunities.
- Created and executed social media strategies to increase customer engagement.
- Supported the creation of marketing materials, including brochures, flyers, and online content.
- Created content for company blog, newsletters, and email marketing campaigns.
Software Quality Assurance Engineer
Wipro Technologies
Kochi, Kerala
10.2012 - 05.2018
- Developed comprehensive test cases for software validation based on customer requirements and design documentation.
- Investigated customer-reported bugs to identify root causes during testing.
- Utilized JIRA for tracking bugs, tasks, features, sprints, and releases in Agile environment.
- Performed compatibility testing across multiple operating systems and mobile devices.
- Conducted exploratory testing to uncover hidden defects and assess user experience.
- Determined appropriate testing levels according to software requirements.
- Participated in continuous improvement initiatives within testing services team.
- Executed regression testing to validate software updates, ensuring stability and backward compatibility.
Education
Master of Science - Software Engineering
BITS University
Pilani,India11-2016
Bachelor of Science - Electronics
University of Calicut
Kerala03-2012
Skills
- Manual testing
- Test case development
- Defect tracking
- Agile methodology
- Regression testing
- Customer service
- Communication skills
- JIRA management
- Functional testing
- Test case design
- Requirements analysis
- Bug reporting
- Continuous delivery
- Mobile application testing
- Integration testing
- Mobile testing
- Test execution
Languages
English
Professional
References
References available upon request.
Timeline
Software Quality Engineer
Storilab
08.2022 - 12.2022
Customer Service Representative
Storilab
11.2021 - 07.2022
Software Quality Assurance Engineer
Wipro Technologies
10.2012 - 05.2018
Master of Science - Software Engineering
BITS University
Bachelor of Science - Electronics
University of Calicut
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