Liju Jacob

• Monitored software applications to ensure peak efficiency and reliability.
• Documented system performance metrics to optimize overall functionality.
• Controlled industrial equipment with integrated hardware and software solutions.
• Collaborated with development teams to enhance application performance based on user feedback.
• Scheduled code migrations across environments to improve system functionality.
• Implemented infrastructure solutions for clients including Givaudan Flavors, Merck, Pfizer, and Johnson & Johnson in DeltaV, DeltaV Virtual Studio, and AMS.

• Provided 24/7 offsite support and emergency assistance for Electric Distribution Control Center users.
• Supported Local Area Network operations across various client sites and environments.
• Delivered on-site troubleshooting and problem resolution for desktop computing issues.
• Collaborated with technical support teams to deploy and upgrade routers, switches, and servers.
• Administered Microsoft Server Operating Systems, Windows 10, Active Directory, and patch management.
• Installed and maintained Windows 10, Office 365, and desktop imaging services.
• Partnered with Cybersecurity team to enhance IT security awareness and controls.
• Adjusted to changing priorities while planning and making decisions to provide effective solutions.

• Led a team of five IT technicians to finalize the project for office return users.
• Ensured IBM Lease systems integrated with SCCM for accurate source and destination PC profile copying.
• Delivered new OptiPlex 7080 systems with OS version 20H2 to clients.
• Assigned specific tasks to IT technicians based on management's project requirements.

• Led technical projects in Agile environment, focusing on client implementations and infrastructure development.
• Developed and created SOE across various OS 10 versions to ensure compliant implementations.
• Functioned as lead engineer for implementation and Tier 3 support of over 15,000 devices.
• Utilized change management processes to enhance project delivery efficiency.
• Managed application packaging and deliveries via SCCM to streamline deployment.
• Tracked device inventory in MDM cloud, auditing AirWatch deployment for compliance.
• Implemented and troubleshot VDI solutions, developing operational procedures for end-user support.
• Provided technical guidance, collaborating with global engineering teams on project updates.

• Monitored large computer networks and servers across all BW locations for issues.
• Analyzed problems and executed troubleshooting and incident response on systems.
• Ensured timely responses to performance alerts, outages, and incidents, escalating to SMEs when necessary.
• Utilized Spectrum to oversee IT infrastructure for investment management firm.
• Coordinated with vendors and network team to escalate issues effectively.
• Leveraged tools such as Splunk, VMWare, F5, SolarWinds, ActiveBatch, and Spectrum for monitoring.

• Provided end user support for VF Corporation brands, including Nautica and Kipling.
• Monitored environmental controls across all data center infrastructure.
• Troubleshot and set up backup tapes daily, coordinating with Disaster Recovery Team for offsite delivery and recall.
• Prepared documentation in SharePoint, creating manuals as needed and communicating with end users via email.

• Provided systems support and troubleshooting for 1,000+ Global users and 270 MasterCard Advisors.
• Supervised technicians to guarantee round-the-clock support throughout the year.
• Coordinated project completions, ensuring timely execution of moves and laptop upgrades.
• Managed daily reports in collaboration with Team Lead and Project Managers.

• Provided network support and administration to a large Connecticut-based molding, filing, and packaging facility, a large Brewster-based model making, rapid prototyping, rapid tooling, and injection molding facility, and a law office in Manhattan.
• Configured and administered MS Active Directory, IIS, ISA, DNS, WINS, and DHCP.
• Maintained high availability and stability in a fast-paced Windows 2000, 2003 server, desktop, and XP environment.
• Troubleshooting with the email application Outlook and other applications.
• Installed and deployed Symantec Endpoint Protection Manager for servers and workstations.
• Assisted in the hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware, like fax machines, printers, cameras, and scanners.

• Delivered network support for data center's blade technology server installation.
• Executed server installations and decommissioned outdated servers, ensuring thorough connection testing.
• Conducted RIB and console verification for optimal server functionality.

Tested connections and verified ports on NIC card for Production and Backup operations.