LI KAI (JACKY) ZHENG
West Covina,CA
Summary
To leverage over 5 years of experience in the automotive industry and 4 years in an entrepreneurial startup to quickly learn and grow in an Analytics career. Strong communication skills combined with the proven ability to build robust relationships and effectively manage competing demands result in the achievement of challenging goals. A highly motivated self-starter who is fully committed to proving himself in a new career.
Overview
11
11
years of professional experience
Work History
Union Representative
Seiu 775
11.2023 - 07.2024
- Enhanced union members'' satisfaction by addressing their concerns and resolving grievances in a timely manner.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Managing member information with the use of Tableau and Salesforce as well as Excel Spreadsheets.
Co-Owner
Ikigai Anime
05.2022 - 04.2024
- Maintained up-to-date knowledge of product features and benefits
- Provided product information to potential customers via phone, email, and online chat
- Created detailed reports of sales activity
- Monitored customer feedback to ensure satisfaction with products and services
- Developed promotional strategies to increase website traffic and conversions
- Tracked shipments from vendors to ensure timely delivery of goods
- Oversaw day-to-day activity on website and overall performance to improve user experience, increase traffic, and develop brand loyalty.
Restaurant Manager
San Wok Express
03.2013 - 11.2023
- Ensured compliance with all food safety regulations and sanitation standards
- Supervised and trained staff in customer service, food handling, and safety protocols
- Developed strategies for improved operational efficiency and customer satisfaction
- Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control
- Resolved customer complaints in a professional manner to maintain positive relationships with guests
- Maintained detailed records of sales transactions and daily shift reports
- Assisted with kitchen preparation during peak times as needed.
Assistant Store Manager
Tokyo Japanese lifestyle
12.2021 - 08.2023
- Managed the day-to-day operations of the store, including customer service, inventory management, and staff scheduling
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours
- Created promotional campaigns to increase brand awareness and attract new customers
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Social Media Marketer
Snok Film Solutions
12.2021 - 05.2022
- Spearheaded online marketing initiatives through paid advertising and affiliate programming
- Purchased and negotiated placement of listings in local search engines, directories, and digital mapping technologies
- Helped set up and refine analytics tools for tracking visitors' behaviors
- Created content strategies for digital media
- Assisted customer service teams with resolving and preventing product availability problems
- Aided in the development and implementation of online marketing strategies for launches, rebranding campaigns, and other strategic initiatives
- Placed strategic hyperlinks in collaboration with merchants, bloggers, and online influencers
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
Co-Owner
Pristine Stance LLC
10.2019 - 02.2021
- Managed well-organized and compliant administrative and financial records
- Oversaw accounting and payroll functions for a 7-member team
- Boosted accuracy and information accessibility with detailed hardcopy and digital filing systems
- Improved advertising and promotional plans with clearly organized and executed marketing strategies
- Brought in new customers with unique customer appreciation events and special sales
- Boosted sales through successful advertising campaigns
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
Automotive Detailer
Park Place LTD
06.2017 - 08.2019
- Maintained customer loyalty and delivered exceptional service
- Used cleaning, protective, and restorative agents to maintain and enhance vehicle appearance
- Kept accurate records of daily work with updates to logs and databases
- Reviewed work orders and followed instructions to prioritize tasks and keep workflows moving smoothly
- Maintained inventories of supplies.
Service Technician
Rairdon's Subaru of Auburn
10.2016 - 01.2017
- Completed routine preventive maintenance work to meet manufacturer standards
- Offered best-in-class customer service with open, accurate, and professional communication
- Helped customers make informed service decisions by recommending and implementing service strategies
- Maintained detailed logs of repair, maintenance, and installation jobs.
Education
Kent Lake High School
Kent, Washington06.2017
Skills
- Ability to multitask & meet deadlines
- Excellent communication & verbal skills
- Scheduling
- Working in teams & being a strong team player
- Excellent Customer service skills
- Adobe: Photoshop/Lightroom/Premiere
- Google Drive
- Positive attitude
- Working under pressure
- Microsoft Word & Excel (Intermediate)
- Employee Relations
- Business Development
- Data Entry
- Issue Resolution
Training
Introduction to Microsoft Excel, Udemy, 06/2022, Understanding fundamentals, basic functions, formatting, basic charts, importing and cleaning data, pivot tables, and vlookups
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Union Representative
Seiu 775
11.2023 - 07.2024
Co-Owner
Ikigai Anime
05.2022 - 04.2024
Assistant Store Manager
Tokyo Japanese lifestyle
12.2021 - 08.2023
Social Media Marketer
Snok Film Solutions
12.2021 - 05.2022
Co-Owner
Pristine Stance LLC
10.2019 - 02.2021
Automotive Detailer
Park Place LTD
06.2017 - 08.2019
Service Technician
Rairdon's Subaru of Auburn
10.2016 - 01.2017
Restaurant Manager
San Wok Express
03.2013 - 11.2023
Kent Lake High School
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