Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Liketa Lott

Queens,NY
Liketa Lott

Summary

Results-driven Customer Service Manager with a focus on optimizing productivity and completing tasks efficiently. Possess specialized skills in customer relationship management, process improvement, and conflict resolution. Excel in using empathy, communication, and problem-solving to enhance customer satisfaction and team performance.

Overview

5
years of professional experience

Work History

Walmart
Long Island City, NY

Customer Service Manager, Assembly Quality
10.2013 - 05.2018

Job overview

  • Ensured customer service operations adhered to departmental policies and procedures.
  • Monitored customer feedback, identified areas for improvement, and implemented changes to enhance customer satisfaction.
  • Developed and maintained relationships with customers to encourage repeat business.
  • Created reports detailing customer service metrics such as response times, resolution rates, average call duration.
  • Resolved escalated customer complaints in a timely manner.
  • Assessed team performance against established standards and recommended improvements.
  • Maintained up-to-date knowledge of company products and services to effectively answer customer inquiries.
  • Supervised daily activities of assembly teams working on multiple projects simultaneously.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Education

William R Boone
Orlando, FL

High School Diploma
05-2003

University Overview

Skills

  • Customer satisfaction
  • Complaint handling
  • Training and mentoring
  • Staffing coordination
  • Complaint resolution
  • Personnel training and development
  • Product knowledge
  • Shipping, receiving, and warehousing
  • One call resolution
  • Sales expertise
  • Management of remote employees
  • Turnover minimization
  • Team building
  • Focused on customer satisfaction
  • Staff management
  • Employee scheduling
  • Project management
  • Customer focused
  • Time management
  • Loss prevention
  • Team building and leadership

Timeline

Customer Service Manager, Assembly Quality
Walmart
10.2013 - 05.2018
William R Boone
High School Diploma
Liketa Lott