Likeyshea Coles
Philadelphia
Summary
Dynamic Senior Property Manager with extensive experience at Ingerman Management, excelling in tenant relations and financial reporting. Achieved significant cost reductions through energy-efficient practices while enhancing property value via strategic improvements. Proven leadership in staff supervision and lease management, fostering strong communication and decision-making skills to drive tenant satisfaction and operational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Property Manager
Ingerman Management
06.2015 - Current
- Led team of property management staff in daily operations, ensuring smooth workflow and high tenant satisfaction.
- Developed annual budgets, monitoring expenses to align with financial objectives and enhance profitability.
- Coordinated lease administration processes, including drafting, negotiating, and executing lease agreements.
- Ensured compliance with local, state, and federal regulations through regular audits and staff training sessions.
- Managed property operations by overseeing maintenance staff and contractors to ensure timely repairs and upkeep.
- Conducted financial reporting, analyzing property performance metrics to inform strategic decision-making.
- Fostered strong tenant relationships through proactive communication and responsive service to inquiries.
- Implemented energy-efficient practices that reduced operational costs and improved sustainability of properties.
- Assessed and mitigated risk factors by maintaining comprehensive insurance policies and safety protocols.
- Evaluated property performance, identifying areas for improvement and developing action plans to address deficiencies.
- Negotiated vendor contracts, ensuring competitive pricing and quality service for property maintenance needs.
- Oversaw tenant move-in and move-out processes, ensuring compliance with lease terms and minimizing disputes.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Maintained building systems by working with maintenance services and supervised repairs.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Education
High School Diploma -
Jules E Mastbaum High School
Philadelphia, PA06-1996
Skills
- Property inspections
- Maintenance coordination
- Tenant relations
- Customer service
- Staff supervision
- Lease management
- Rent collection
- Eviction process
- Property management experience
- Financial reporting
- Clear communication
- Decision-making
- Budget preparation
- Critical thinking
- Property showing
Certification
- Tax Credit Specialist-National Center for Housing Management- 05/01/2025
Languages
English
Full Professional
Timeline
Senior Property Manager
Ingerman Management
06.2015 - Current
High School Diploma -
Jules E Mastbaum High School