Likhita Muppa

• Participated in facilitating requirements gathering meeting, writing functional requirement /design documents (e.g. process mapping) documenting details of user needs for developing new feature enhancements and /or new applications.

• Created and maintain general dashboards to track product/ business KPIs, monitoring/updating of issue and participated in root cause analysis to recommend product enhancements or other appropriate actions to improve productivity for both the business units and IT.

• Conducted Demo Sessions, Requirement’s analysis and Design Review meetings, Test Cases (for both SIT/UAT) and defect review meetings to assess the technical/testing requirements against the original business requirements and needs.

• Successfully communicated and worked with brand presidents, officers, external contacts, and internal departments to perform responsibilities.

• Conducted low to moderately complex SQL queries and work with other data extraction and analytic tools to validate and/or develop analysis and create reports and dashboards.

• Presented study issues, methods and findings in report, graph, chart, table, or other form using Excel and PowerBI.

• Used SharePoint, Jira, Trello, and Confluence to work collaboratively with the team being cross-functional.

• Worked effectively with cross-functional design teams to create software solutions that elevated client

side experience and significantly improved overall functionality and performance.

• Mapped current business and operational processes and offered recommendations for improvement.

• Work with the business to determine the business need and determine the best way to solve the need

via custom build applications.

• Wrote user stories to document the business.

• Tested user stories to verify that the requirements were implemented correctly.

• Evaluating the overall business need and assists with design and implementation to ensure solutions

achieve overall business objectives.

• Works closely with technology, project, and business managers as well as cross-functional staff to

ensure timely execution of project milestones.

• Responsible for responding to feature/functionality business and technical issues, while supporting

escalated tickets generated from the service desk. Develops a roadmap for meeting the short and long

term objectives.

• Conducted meetings with the client Technical Composition team to understand, how data is received,

different kinds of data received, how to process the data and what the output sent to the print floor.

• Worked on creating different tableau dashboards with custom filters to report the monthly metadata updates and data changes occurred.

• Create team specific Agile process flow in JIRA to move tasks from one activity to another.

• Worked on dashboard enhancements as per the user’s feedback to make it easily accessible to users.

• Wrote data quality rules for the datasets to improve the quality of the data and to meet the requirements.

• Developed and documented the operations control and work processes.

• Identify & record defects with required information for issue to be reproduced by development team.

• Developed and executed SQL queries on claim records to validate reporting.

• Participated in technical discussions with the Team to improve the design of the existing report structure and scheduling automation to distribute reports to end users.

• Performed Data Analysis and Data validation by writing SQL queries.

• Built templates and dashboards for customized views of the data specific to each group and line of business.

• Validated and Tested Data Quality checks with the tool Data wise.

• Validated the datasets registered in the Metadata repository to maintain the data consistency.

• Created dashboards using Tableau desktop and prepared user stories to create compelling dashboards to deliver actionable insights.

• Preparing Dashboards using calculations, parameters, calculated fields, groups, sets and hierarchies

in Tableau.

• Worked in investment project of more than 2 million dollars and used PowerPoint and tableau to demonstrate business ideas in team workshop.

• Actively conducted meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.

• Experienced working with a variety of information systems and data files, including large and complex files: analyzing file structure, using, and creating file layouts, transforming raw data into finished products.

• Tracked and reported key functional metrics and reduce expenses by 20% and improve effectiveness.

• Performed data entry and maintenance - responsible for entering, extracting, manipulating, and transferring/reporting data to/from multiple financial systems.

• Creation of reports like, Reports by Product, Reports by Customer, Reports by Period, Demographic reports, and Comparative reports.

• Performed detailed analysis of business and technical requirements and created solutions for them.

• Involved in Business requirement meetings like gathering information for IT team and analyzing the information provided by Business users.

• Created and designed reports that will use gathered metrics to infer and draw logical conclusions of past and future behavior.

• Created various types of data visualizations using Tableau.

• Communicated the results with operations team for taking best decisions.

• Create and Manage Groups, Workbooks and Projects, Database Views, Data Sources and Data

• Connections.

• Performed Report Administrator to give set of permissions to the end user.

• Participate in Daily Stand Up and apply Agile practices.

• Facilitate and attend cross functional team meetings for work effort cohesion.

• Work closely with product owners for given tasks and sprint goals.

• Provide support throughout the organization to identify and evaluate current methodology.

• Prepare documentation and training materials for end users Assist with the planning and execution of the development process.

• Prioritized requirements through coordination with subject matter experts

• Define technical and business requirements based on business problems.

• Create reports using data & organize information.

• Met with clients to facilitate efficient and cost-effective solutions to meet business requirements.

• Coordinated with technical writing team to ensure application documentation reflect current system.

• Prepared and loaded data in various formats.

• Documented existing processes, workflows, and dataflow.

• Designed and implemented processes to increase resource efficiency and data accuracy.

• Generated reports using MS Excel and MS Access.

• Conducted content research and recommended modifications to upper management.

• Gather requirements, analyse, confirm applicable information from internal and external sources.

• Implementation of a data solutions to facilitate exchange of healthcare information.

• Coordinate with team leaders to enhance processes and improve metrics.

• Interface with clients to determine mitigation priority.

• Identified and designed solutions for integration into a unified workflow platform

• Coordinated work plans between project manager and client using MS Project.

• Applied change requests, versions, and addendums.

• Prepared business process models: used Visio to create use case diagrams.

• Determined user/business/functional requirements.

• Ensuring solutions meet business needs and requirements.

• Created vision, scope, and use case documents; business process models, use case diagrams, activity.

diagrams, and state chart diagrams.

• Provided training and mentoring to end users and other analysts on the project team.

• Ensured issues were identified, tracked, reported, and resolved in a timely manner.

• Involved in exception handling process by create workflow to escalade it to the respective LOBs.

• Worked closely with the Project Manager in creating the process swim lane.

• Interfaced with cross-functional team of business analysts, developers, and technical support professionals to determine comprehensive list of requirement specifications for new applications.

• Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies.

• Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks, and executing test cases.

• Creates Use Cases, requirements, charters, small change forms, and business overviews.

• Collects, analyzes, and reconciles information from various sources and develop alternatives and recommendations.

• Performed business analysis in tradition waterfall and Agile project environment.

• Document requirement gatherings and user stories using Agile project.

• Responsible for reviewing, analyzing, and evaluating business system data and user requirements.

• Check reporting results and flag potential issues.

• Create dashboard, spreadsheet analysis.

• Trouble shoot data issues by validating data source.

• Analyze business performance trends to identify growth opportunities.

• Maintained project plan and tracked the progress of the project.

• Monitored the project to make sure the project is completed within set time frame.

• Developed prototype of information processing application and facilitated collection of functional requirements from system users and preparation of business requirement documents.

• Followed the Agile methodology as an SDLC approach.

• Worked with stakeholders and gathered all artifacts from them.

• Created use cases, swim lane diagrams, sequence diagrams, activity diagrams or other visual aids to explicitly capture the requirements and lead the development of business process reengineering processes, procedures, and reports.

• Created Wire Frames and Screen Mockups and layouts using MS Visio.

• Thoroughly tested Pilot projects before the Trial implementation.

• Helped Business Owners accomplish their business objects, needs and wants by utilizing customer success in all five phases of project management.

• Performed GAP analysis and recommended solutions as per guidelines.

• Utilized JIRA and Confluence to create high-level User Stories with a detailed Acceptance Criteria.

• Joined Discovery Meetings to go over the requirements pertaining to the project.