LIKHITHESWARI BADARAWADA (LIKKI)
Post Graduate - Data Science
Wichita,Kansas
Summary
I have over 4 years of extensive experience in Microsoft Dynamics CRM SDK, JavaScript, and C#. My proficiency includes customizing CRM entities, deploying plugins, integrating CRM with other systems, and utilizing SQL Server, Power BI, and SSMS reports. In addition, I have a strong background in documenting business requirements, quality assurance, data collection, user testing, managing product backlog, data processing, productivity reports, process documentation, tracking logs, interpreting results, and analyzing reports/documents.
I am a proud graduate in Data Science, which has further honed my technical insights in data analysis, critical thinking, visualization, and model development, providing a solid foundation for industry roles as a developer and analyst. Furthermore, I possess deep expertise in the .NET Framework, including C# and ASP.NET.
As a proficient and results-driven technology professional, I am confident in my technical and management abilities. My detail-oriented acumen allows me to identify inconsistencies, apply corrections, and create routines to prevent future incidents. Furthermore, I am customer service oriented with proven talent in problem-solving, communication, and interfacing with upper management.
Overview
4
4
years of professional experience
4
4
Certificates
Work History
Application Development Analyst
ACCENTURE
8 2020 - 7 2022
- Supported the functional, operational, and enhancement teams using Dynamics 365.
Supported project CRM enhancement in the functional and technical development of client portal and web page development. - Supported CRM operational team in resolving business demand incidents and error tickets.
- As functional and operational support, I have addressed over 15 major demands under the enhancement team and troubleshooted over 100 technical issue tickets in 4 weeks. I have also guided best practices and assisted with system upgrades.
- Developed JavaScript responsive document collection, Test Strategy, and Test Closure documents.
- Proactively detected and addressed software risks by adding new approval steps to DevOps pipelines, ensuring healthy pipeline maintenance, and minimizing failures.
- Analyze the business requirements and work with the development team on test-driven development for demands.
- Prepare test scenarios and cases based on the requirements and deploy them in Azure DevOps.
- Creating Impediments for the user stories if there is any clarification in DevOps.
- Providing Project demos to the Onshore Managers.
- Provided test evidence for each test case executed and followed all the project standards in logging bugs.
- I sent the Test Summary report to the onshore team, which included the Test Execution highlights, Bug Summary, and Obstacles created for the phases.
- Improved data retrieval and storage capabilities by restructuring the CRM client portal design while maintaining existing systems through code reviews, bug fixes, and a commitment to operational excellence. Additionally, I mentored interns and led
task grooming sessions for enhanced project planning in a virtual environment. - Conducted training sessions for new users and provided refresher training as needed.
- I supported functional, operational, and enhancement teams using Dynamics 365, resolving business demand incidents and error tickets. In four weeks, I addressed 15 major demands under the enhancement team and over 100 technical issue tickets.
- I introduced new approval steps to DevOps pipelines and prepared test scenarios and test cases based on requirements.
- I provided project demos to onshore managers, provided test evidence for every executed test case, and communicated test summary reports to the onshore team.
- I restructured the CRM client portal design, mentored interns, conducted training sessions, and provided refresher training as needed.
(Internship) IOT and ML
JHUB Innovation
01.2018 - 07.2020
- Assisted in IoT and machine learning project development
- Collected, cleaned, and analyzed data for ML algorithms
- Experimented with ML algorithms for optimization
- Trained and evaluated ML models
- Integrated IoT devices into systems
- Built and tested IoT prototypes and ML applications
Education
BACHELOR OF TECHNOLOGY - ELECTRONICS AND COMMUNICATIONS ENGINEERING
MASTER OF SCIENCE - DATA SCIENCE
Skills
C#NET/ ASPNET/ VBNET
undefinedProjects
Membership Model Evaluation Project: Analyzing Costs and Benefits at the Lawrence Arts Center
- Used Python (Pandas, NumPy, SciPy, Matplotlib, Seaborn, and Scikit-learn) to analyze Lawrence Arts Center's membership model in a VMware environment.
- Created algorithms to calculate and compare the model.
- Conducted a financial analysis to understand LAC's membership system by generating detailed reports and advanced statistics.
Analysis of Texas electric power generation and its prices (Tableau Prep & Tableau Desktop)
- Comprehensively analyzed power pricing data.
- By analyzing the data sources, a detailed analysis was conducted to identify the factors influencing electricity prices.
- Also created interactive visualizations and dashboards to effectively communicate my findings and provide actionable insights that can be used to optimize energy consumption decisions.
Hobbies
- I absolutely love singing and dancing, and I've had the chance to perform in several stage shows.
- Food and cooking are my ultimate go-tos as stress busters. I'm a huge foodie and I love exploring different cuisines and trying out new recipes.
- Traveling – it's my absolute favorite thing to do. Discovering new places, taking in breathtaking views, and capturing beautiful moments through photography always bring me so much happiness!"If there is one thing I can always do, it is traveling. Visiting new places and enjoying beautiful views and photography are the happiest things for me to do, no matter what.
Personal Skills
- In addition to my technical skills and corporate experience, I also have personal experience in business management and analysis, as well as inventory management.
- I previously managed a family event organizing business where I interacted with customers from diverse cultures with varying interests, demands, and requirements. The business involved collaborating with various small-scale businesses such as photographers, decorators, food caterers, orchestras, and celebrities for special appearances and performances.
- I also operated a private furniture retail store where I was responsible for managing warehouse inventory, selling furniture, marketing through social media, and overseeing service management.
Certification
PL-200-MS Power Platform Functional Consultant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- I documented and resolved ten major demand issues in CRM enhancement, which led to better QA testing, efficient pipeline deployments, and timely deadlines.
- Used Microsoft Excel to develop demand documentation tracking spreadsheets.
- Supervised a CRM team of 15 operational team staff members.
- Resolved product issues through consumer UAT testing.
Timeline
Marketing Cloud Account Engagement Specialist
03-2024
Salesforce Marketing Cloud Administrator
01-2024
PL-200-MS Power Platform Functional Consultant
01-2022
PL-900-MS Power Platform Fundamentals
09-2021
(Internship) IOT and ML - JHUB Innovation
01.2018 - 07.2020
Application Development Analyst - ACCENTURE
8 2020 - 7 2022
Jawaharlal Nehru Technological University - BACHELOR OF TECHNOLOGY, ELECTRONICS AND COMMUNICATIONS ENGINEERING
Wichita State University - MASTER OF SCIENCE, DATA SCIENCE