LIKIHA CHANCELLOR
Jackson,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Sagility Health LLC
Westminster, Colorado
10.2023 - Current
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Handled billing inquiries and facilitated payment processing smoothly for customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Work From Home Customer Service Agent
Continuum
(100% Remote)
12.2018 - 06.2023
- Closed sales, worked on prospecting, negotiation, presentation, and use B2B or B2C skills
- Used product knowledge, build client relationships, and find new ways to retain customers
- Very detail-oriented when it comes to sales of products and services
- Answered inbound customer calls and responded to inquiries.
- Processed customer payments by entering credit card information in system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Reservation Sales Agent
The Hilton Hotel
01.2018 - 01.2019
- Converted calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms.
- Maintained customer loyalty by quickly resolving complaints and service issues.
- Answered questions about resort facilities and local attractions to help customers make favorable choices.
- Exceeded targets consistently for performance, service quality and raw reservation numbers.
- Managed rooms effectively based on complete and current knowledge of availability and rates.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Relayed information on availability, pricing and discounts to customers.
Customer Service Representative
Hilton
01.2012 - 12.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Responded to and resolved guest issues or complaints.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
Associate of Science - Hotel, Motel, And Restaurant Management
Hinds Community College
Jackson, MS05-2014
Associate of Science - Tourism And Travel Management
Hinds Community College
Jackson, MS05-2014
Skills
- Phone Etiquette
- Microsoft Expertise
- Quickbooks
- Sales/Upsell
- CRM Software
- De-escalation Techniques
- Calm and Professional Under Pressure
- Upselling Proficiency
- Telephone Reception
- Travel Reservations
- Customer Service
- Inbound Calling/Outbound
- Data Entry
- Documentation and Reporting
- Detail Oriented
- Customer Documentation Review
- Regulatory Compliance
- Problem-Solving
- Decision Making
Timeline
Customer Service Representative
Sagility Health LLC
10.2023 - Current
Work From Home Customer Service Agent
Continuum
12.2018 - 06.2023
Reservation Sales Agent
The Hilton Hotel
01.2018 - 01.2019
Customer Service Representative
Hilton
01.2012 - 12.2017
Associate of Science - Hotel, Motel, And Restaurant Management
Hinds Community College
Associate of Science - Tourism And Travel Management
Hinds Community College
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