Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liku Mezgebu

Annandale,VA

Summary

Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.

Overview

3
3
years of professional experience

Work History

Service Desk Technician

Metropolitan Washington Airports Authority
05.2022 - Current
  • Assisting new employees with onboarding process, setting up laptops and phones
  • Generate new accounts, install necessary tools (Citrix, RSA tokens)
  • Mapping network drivers and printers to users’ computers
  • Assisting users to correct groups in Active Directory and Intune
  • Administering password resets, device resets, device syncs, device retirements
  • Unlocking accounts and resolving other common technical issues
  • Monitor Nagios (network outages), Setting up VoIP phones for new employees
  • Directly handle the daily emails, taking phone calls and closing IT Help tickets.

Help Desk Specialist

Labor Department
11.2021 - 05.2022
  • Provide technical support for employees
  • As a Technical support engineer, I was committed to diagnosing, reproducing, and fixing employee devices software and hardware issues
  • Escalate unresolved issues to tiered level support groups
  • Determining and installing appropriate Applications (Citrix Receiver, Health Stream, Smart Square, RSA Secure ID Token, Millennium)
  • Assisting on configuring computer networks.

Merge Pacs Administrator

Washington Radiology
08.2020 - 02.2022
  • Worked closely with the PACS consistent level of support to radiologist and technologist groups for 7 sites for the Washington Radiology services
  • Trouble shoot DICOM and HL7 connectivity issues for PACS external archive integration
  • Provide secondary support for RIS to trouble shoot, to update studies, associate order to studies, retransmit charges and results
  • Provide application support for Windows MS version 7, 10, 11 for a PACS application hosted on those operating systems
  • Fix broken studies and ensure integrity of the data in PACS
  • Merge PACS 8.1 application maintenance, system performance, system performance monitoring and problem resolutions.

Education

Microsoft 365 Certified Fundamentals Associate, Credential ID 1417-2751 -

CompTIA Security+ Credential ID COM001021374113 Sep - undefined

Associate of Applied Science - Cyber Security

Northern Virginia Community College

Skills

  • Technology Skills/Programming Skills:
  • Java, Linux (Ubuntu), Postman, Bash, React, HTML, CSS, SQL, JavaScript, Windows 10, Windows Server 2016, Networking: Routing and Switching, Windows 10 Image deployment, hardware builds, software configuration, MFA, Active Directory, Citrix, Service Now, TeamViewer, Intune, Access Hub, Company Portal, Endpoint, Azure Active Directory
  • Bug Fixes
  • Network Testing
  • Customer Care

Timeline

Service Desk Technician

Metropolitan Washington Airports Authority
05.2022 - Current

Help Desk Specialist

Labor Department
11.2021 - 05.2022

Merge Pacs Administrator

Washington Radiology
08.2020 - 02.2022

Microsoft 365 Certified Fundamentals Associate, Credential ID 1417-2751 -

CompTIA Security+ Credential ID COM001021374113 Sep - undefined

Associate of Applied Science - Cyber Security

Northern Virginia Community College

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Liku Mezgebu