Lily Catlin
Durham,NH
Summary
I am a detail-oriented candidate with experience supporting customers, teams, and program operations across retail, restaurant, and childcare settings. I’m known for respectful communication, accurate documentation, and dependable service. I look forward to contributing strong people skills and efficient day-to-day support.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Intern
MotherWise
Denver, Colorado
07.2026 - 08.2026
- Delivered care and support in childcare center for children of therapy participants, promoting their emotional and developmental well-being.
- Fostered positive working relationships with staff and management to enhance team collaboration.
- Communicated with clients using respectful, trauma-informed language.
- Monitored program tasks and supported team members in daily operations to ensure smooth workflow.
- Updated service logs and maintained accurate program documentation.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Determined consumer needs to provide products and services appealing to larger market.
- Implemented strategies to take advantage of new opportunities.
Sales Associate
Three Buds Apothecary
Waitsfield, Vermont
06.2025 - 08.2026
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Provided initial assistance to customers, ensuring a positive shopping experience. and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Restocked shelves to maintain sufficient inventory levels.
Waitress / Food Runner
1824 House Restaurant & Inn
Waitsfield, Vermont
06.2024 - 08.2025
- Delivered meals and drinks from kitchen and bar to tables.
- Served guests in restaurant dining room with prompt, courteous attention.
- Took food and beverage orders and entered them into POS system.
- Checked guest needs and refilled water, coffee, and condiments.
- Cleaned and reset tables for next restaurant guests.
Sales Associate
Addison West
Waitsfield, Vermont
09.2022 - 08.2024
- Welcomed customers with attentive service, fostering a positive shopping experience on sales floor.
- Processed sales transactions through point-of-sale system, ensuring accurate payment acceptance and customer satisfaction.
- Arranged product displays to enhance visibility and promote Addison West brand presentation.
- Restocked inventory and kept merchandise organized throughout store.
Camp Counselor
Tamarack Tennis Camp
Franconia, New Hampshire
06.2022 - 07.2022
- Supervised campers during tennis drills and daily camp activities at Tamarack Tennis Camp.
- Guided campers through homesickness, conflict, and adjustment challenges
- Supported junior counselors with group management and activity transitions.
- Provided support to campers during activities with daily routines, hygiene, and bedtime preparation
- Enforced cabin rules and safety procedures throughout camp sessions
- Communicated camper concerns to camp leadership and parents as needed.
Education
High School Diploma -
Hardwood Union High School
Moretown, VT06-2024
Bachelor of Science - Psychology
University of New Hampshire
NH10-2026
Skills
- Friendly
- Organized
- Good attention to detail
- Positive Guest relations
- Point of sale (POS) system operations
- Tableside service
- Customer service
- Teamwork and collaboration
- Excellent people skills
- Reliable and punctual
- Retail store operations
Accomplishments
- UNH Deans List
Certification
- Mandated Reporter, State of Colorado
Timeline
Intern
MotherWise
07.2026 - 08.2026
Sales Associate
Three Buds Apothecary
06.2025 - 08.2026
Waitress / Food Runner
1824 House Restaurant & Inn
06.2024 - 08.2025
Sales Associate
Addison West
09.2022 - 08.2024
Camp Counselor
Tamarack Tennis Camp
06.2022 - 07.2022
High School Diploma -
Hardwood Union High School
Bachelor of Science - Psychology
University of New Hampshire