Lillian Sharpe
Phoenix/Gilbert,Arizona
Summary
Detail-oriented, self-starter with a track record of leading teams, managing client portfolios, and working in fast-paced environments. Excellent communication skills, with the ability to develop rapport with customers and streamline processes to improve customer service efficiency and satisfaction. Proven ability to quickly assess customer needs and provide appropriate solutions. Highly motivated to learn new software, technologies, and standard operating procedures. Thrives in environments that are fast-paced, innovative, and high-volume.
Kolbe: 8, 6, 4, 2. Culture Index: TrailBlazer. Working Genius: I + G, D+ T.
Overview
6
6
years of professional experience
Work History
Team Lead & Training Manager
JARS CANNABIS
05.2023 - Current
- Demonstrates excellent communication skills, both verbal and written, in order to effectively interact with customers and employees.
- Mentors and trains new employees on company policies and procedures
- Provides support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills. B2C role.
- Coaches and motivates team, driving sales, team productivity, and offers constructive feedback to team members, boosting overall job performance.
- High-volume environment requiring leads to perform well under pressure and make decisions to foster continuous improvement.
Executive Assistant
EOS
08.2021 - 05.2023
- Coordinated travel arrangements including flights, accommodations, ground transportation, and itineraries
- Performed general office duties such as ordering supplies, maintaining records management systems, preparing conference rooms, and ordering group lunches
- Assisted in organizing events and meetings, and coordinating schedules by booking and rescheduling with clients
- Managed executive email accounts by responding to messages and initiating email conversations with clients in executive voice
- Use of Slack and SalesForce CRM to create client profiles and track monthly targets, manage sales cycles, and increase productivity
- B2B role.
Team Lead & Trainer
BUCK & RIDER
08.2018 - 08.2021
- Implemented training programs to ensure effective onboarding of new employees
- Provided feedback and guidance to team members on their performance related to training objectives
- Provided leadership by setting clear expectations for team members
- Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices
- Use of Toast POS and Microsoft applications to create training schedules.
Education
Bachelor of Arts (B.A.) in Business Management -
Arizona State University
12.2021
Skills
- Performance Tracking and Evaluation
- Critical Thinker with the ability to pivot quickly
- Microsoft Office Suite (Outlook, Teams, Word, Excel, etc)
- Hubspot Database Management
- SalesForce CRM
- Policy Implementation
- Strong written and verbal communication skills
- Team Morale Booster
Timeline
Team Lead & Training Manager
JARS CANNABIS
05.2023 - Current
Executive Assistant
EOS
08.2021 - 05.2023
Team Lead & Trainer
BUCK & RIDER
08.2018 - 08.2021
Bachelor of Arts (B.A.) in Business Management -
Arizona State University