Hi, I’m
Lila Andee
Citrus Heights,CA
Summary
Hardworking and passionate job seeker with strong communication skills eager to secure entry-level administrative position. Determined to help achieve team goals. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
10
years of professional experience
Work History
Bonney Plumbing
Customer Service Representative
11.2022 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Cross-trained and backed up other customer service managers.
Mainland Skate And Surf
Assistant Manager
12.2020 - 07.2022
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Manage multiple calls and customer to help increase customer experience.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Pushing out merchandise in an efficient manner.
- Processing shipment weekly.
Famous Footware
Assistant Manager
12.2019 - 12.2020
Job overview
- Manage 9-15 team members
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
At Home Caregivers
Caregiver Attendant
05.2019 - 12.2020
Job overview
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged with 20 clients daily to ensure better lifestyle.
Justice Tween Brands
Assistant Manager
05.2018 - 06.2019
Job overview
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Actively promoting and coordinating in store events and parties. Directing 10-35 girls during parties.
- Assisted in organizing and overseeing assignments
Torrid
Assistant Manager
04.2017 - 06.2018
Job overview
- Conducted weekly schedule as well as creating business strategies to achieve daily sales goal.
- Coached individual team members on the value of loyalty members.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
RadioShack
Store Manager
08.2014 - 03.2017
Job overview
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
Elsie Allen High SchoolSanta Rosa, CA
High School Diploma
05.2015
Skills
- Computer Proficiency
- Shrinkage Prevention
- Administration and Reporting
- Administering Social Media Accounts
- Application Configuration
- Managing Multiple Priorities
- Recruiting and Interviewing
- Employee Coaching and Motivation
Timeline
Customer Service Representative
Bonney Plumbing
11.2022 - Current
Assistant Manager
Mainland Skate And Surf
12.2020 - 07.2022
Assistant Manager
Famous Footware
12.2019 - 12.2020
Caregiver Attendant
At Home Caregivers
05.2019 - 12.2020
Assistant Manager
Justice Tween Brands
05.2018 - 06.2019
Assistant Manager
Torrid
04.2017 - 06.2018
Store Manager
RadioShack
08.2014 - 03.2017
Elsie Allen High School
High School Diploma
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