Lila-Ann Ziegler
Blanchard,OK
Summary
Dynamic Shift Leader at Mazzios with a strong focus on customer service and team leadership. Proven ability to train staff effectively and enhance operational efficiency. Skilled in cash handling and creative problem-solving, consistently fostering positive customer relationships and ensuring high standards of service. Committed to driving team success and improving inventory management.
Overview
5
5
years of professional experience
Work History
Shift Leader
Mazzios
Blanchard, OK
03.2021 - 11.2025
- Assisted team in maintaining high standards of customer service during shifts
- Learned and adhered to safety protocols and operational procedures
- Supported management in training new staff on daily tasks
- Monitored inventory levels and reported discrepancies to management
Sales Associate
Hallmark
Norman, OK
11.2023 - 05.2025
- Fostered customer relationships through personalized service and product knowledge.
- Managed inventory levels to ensure stock availability and reduce discrepancies.
- Trained new staff on product features, sales techniques, and store policies.
- Implemented visual merchandising strategies to enhance product presentation and increase foot traffic.
Education
High School Diploma -
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Training assistance
- Creative problem solving
- Team supervision
Timeline
Sales Associate
Hallmark
11.2023 - 05.2025
Shift Leader
Mazzios
03.2021 - 11.2025