Lila Burgos
Orem
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
4
4
years of professional experience
Work History
Sales Associate
Dillards Department Store
543 E University Pkwy, Orem, UT 84097
04.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Employee
Dirty Dough Cookies
Orem, UT
08.2023 - 07.2024
- Manage orders/deliveries
- Manage inventory of the store
- Ensure products are stocked and displayed for customers
- Customer service
- Trainer
- Kitchen prep
- Cashier
Assistant Manager
Majestic Events & Rentals
Orem, UT
08.2022 - 08.2023
- Customer service / Team member
- Cashier
- Social media
- Event coordinator
- Maintaining records of all bookings
- Stocking/ displays
- Inbound Customer Contacts Including phone, and email
Customer Service
SalesMaresx Solutions
Orem, UT
02.2022 - 08.2022
- Maintained and updates files, databases, records and documents
- Provided an excellent over the phone customer service
- Data Entry
- Cashier
- Shipping and receiving
- Sales
Education
Associate of Science - Fashion Art Design
Salt Lake Community College
Salt Lake City, UT01-2030
High School Diploma -
Mountain View High School
05.2024
Skills
- Proficient Speaking
- Proficient Reading
- Proficient Writing
- Customer service
- Teamwork
- Problem-Solving
- Critical Thinking
- Management
- Sales
- Docs
- Creativity
- Adaptability to change
- Quick Learner
- Multitasking
- Language Proficiency
- Networking
- Technology Understanding
- Calm under pressure
- Organization and time management
- Friendly, positive attitude
- Active listening
- Stocking and receiving
- Client service
- Store opening and closing
- Sales expertise
- POS system operation
- Money handling
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Dillards Department Store
04.2025 - Current
Employee
Dirty Dough Cookies
08.2023 - 07.2024
Assistant Manager
Majestic Events & Rentals
08.2022 - 08.2023
Customer Service
SalesMaresx Solutions
02.2022 - 08.2022
High School Diploma -
Mountain View High School
Associate of Science - Fashion Art Design
Salt Lake Community College