Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lila Criss

Centreville,MD

Summary

Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.

Overview

2
2
years of professional experience

Work History

Shift Leader

Playa Bowls
Easton, MD
09.2025 - Current
  • Lead team in daily operations, ensuring efficient service and customer satisfaction.
  • Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
  • Conducted quality checks on products, maintaining consistency and adherence to brand standards.
  • Trained new employees and delegated daily tasks and responsibilities.

Sales Associate

Columbia Sportswear Co
Queenstown, MD
06.2025 - 09.2025
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing way and organized displays for optimal sales promotions.

PT Sales Associate

Aeropostale
Queenstown, MD
05.2024 - 05.2025
  • Organized racks and shelves to maintain store visual appeal, engaged customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, return coin, currency, payment cards, and receipts to customers.

Education

No Degree - Liberal Arts And Sciences (Dual Enrollment)

Chesapeake College
Wye Mills, MD

High School Diploma -

Queen Anne's County High School
Centreville, MD
05-2026

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Strong verbal and written communication
  • Conflict resolution

Accomplishments

AP Scholar Award, July 2025

Scholastic Art & Writing Awards - Honorable Mention, January 2025

Timeline

Shift Leader

Playa Bowls
09.2025 - Current

Sales Associate

Columbia Sportswear Co
06.2025 - 09.2025

PT Sales Associate

Aeropostale
05.2024 - 05.2025

No Degree - Liberal Arts And Sciences (Dual Enrollment)

Chesapeake College

High School Diploma -

Queen Anne's County High School