Lila Green
Henry,IL
Summary
Dynamic Clubhouse Manager with a proven track record at Lacon Country Club, excelling in food and beverage management and health compliance. Enhanced member satisfaction through innovative event planning and effective vendor negotiations, driving engagement and loyalty. Skilled in scheduling and coordination, fostering a collaborative team environment to achieve operational excellence.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
1
1
Certification
Work History
Clubhouse Manager
Lacon Country Club
1992 - 2011
- Supervised staff performance through regular evaluations and constructive feedback.
- Resolved member inquiries and complaints to enhance customer engagement and satisfaction.
- Planned and executed special events tailored to diverse member interests.
- Streamlined facility management processes to improve overall efficiency.
- Trained new staff on operational procedures and customer service standards.
- Conducted regular inspections of clubhouse facilities to ensure cleanliness and safety.
- Created budgets for events and monitored expenditures to maintain fiscal responsibility.
- Collaborated with local businesses to enhance vendor relations and sponsorship opportunities.
- Organized team-building activities to foster collaboration and morale among staff.
- Executed community outreach programs to strengthen club visibility and member involvement.
- Maintained comprehensive records of all clubhouse activities and incidents for accountability.
- Established clear expectations for staff performance through comprehensive job descriptions, goal setting, and ongoing feedback sessions.
- Maintained a safe, secure clubhouse environment in compliance with all applicable regulations and best practices for risk management.
- Fostered a strong sense of community among members by organizing special events, gatherings, and activities that catered to diverse interests and age groups.
- Increased efficiency of daily operations by analyzing workflows; identifying areas for improvement; initiating changes as necessary.
- Boosted overall club atmosphere with the creation of engaging social programs and activities for members to enjoy.
- Developed strong relationships with vendors to negotiate favorable contracts for goods and services required at the clubhouse.
- Maintained high standards of cleanliness and safety within the clubhouse facilities, exceeding health code regulations.
- Maximized customer satisfaction by promptly resolving issues and concerns in a professional manner.
- Enhanced member satisfaction by implementing personalized services and addressing individual needs.
- Managed financial aspects of the clubhouse, including budgeting, forecasting, and expense tracking to ensure profitability.
- Ensured seamless communication between departments by holding regular meetings with team leaders to discuss goals and progress updates.
- Collaborated with marketing team to develop promotional materials that showcased club offerings while adhering to brand guidelines.
- Streamlined operations by developing efficient processes for staff scheduling, inventory control, and facility maintenance.
- Increased event revenue by effectively promoting club facilities and coordinating successful events.
Clubhouse Manager
Riverside Country Club
2005 - 2006
- Managed daily operations to ensure smooth functioning of clubhouse activities.
- Implemented safety protocols to maintain compliance with local regulations.
- Coordinated with vendors to secure quality supplies and services for events.
- Developed marketing initiatives to promote clubhouse events and increase member participation.
Personal Care Assistant
Mary Pringle
2015 - 2017
Catering Sales Coordinator
Grandview Terrace Senior Condos, Very Nice
2002 - 2005
- Coordinated catering logistics for various events, ensuring timely delivery and setup of food and services.
- Developed and maintained strong relationships with clients, enhancing customer satisfaction and loyalty.
- Conducted market research to identify trends and preferences, informing catering offerings and service enhancements.
- Drove brand awareness through targeted marketing efforts on social media platforms and attending industry networking events.
- Negotiated more favorable rates and delivery times with vendors.
Education
Associate of Arts - Culinary Arts Management
Illinois Central College
East Peoria, IL12.2001
Skills
- Food and beverage management
- Health and safety compliance
- Scheduling and coordination
- Menu development
Accomplishments
Teachers aide ages 5-6
Loved it
Substitute teacher high school
Teacher high school.
Hendry county school board. Labelle Florida
863 674 4642
Was a on call position
Certification
Travel consultant.
CPR Trained.
Paraprofessional
Teacher's aide
Timeline
Clubhouse Manager
Lacon Country Club
1992 - 2011
Clubhouse Manager
Riverside Country Club
2005 - 2006
Personal Care Assistant
Mary Pringle
2015 - 2017
Catering Sales Coordinator
Grandview Terrace Senior Condos, Very Nice
2002 - 2005
Associate of Arts - Culinary Arts Management
Illinois Central College