Lila Lozano
Los Banos,CA
Summary
I'm enthusiastic, hardworking and a fast learner with an extensive background in serving customers and delegating a team. Proficient in preparing food items and beverages, delegating positions, Can keep team on-track and efficient with effective training and monitoring strategies. Devoted to customer satisfaction and business success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Leader
The Habit Burger Grill
06.2020 - 07.2025
- Worked with store managers to evaluate cashier staffing needs and identify coverage gaps. Operated POS systems to process payments, verify pricing and monitor stock levels. Cross-trained additional employees and adapted workflows to meet current needs. Demonstrated core store values to team members, going beyond basics to better help customers and exceed business targets. Trained cashier team in register operation, customer service procedures, drink and food preparation.
Lead Barista
Aramark
03.2022 - 08.2022
- Managed back-end business aspects, handling employee paperwork, inventory ordering and daily bank deposits. Trained staff in a wide range of hot and cold drinks and detailed off-menu preparations popular with customers. Boosted business profile with unique menu offerings and upbeat atmosphere. Kept team on-task, skillfully handling customers' needs and housekeeping requirements. Protected company assets by securing inventory and cash drawers against misuse. Coordinated smooth implementation of menu changes, keeping staff informed and training on verbiage and preparations. Prepared and served coffee, tea, hot cocoa and handcrafted sodas.
Line Cook
P.F Chang’s
09.2021 - 03.2022
- Created high-quality sushi dishes with good vegetables and sauces. Communicated well with wait staff and front of the house. Produced consistent results by memorizing recipes, portion sizes and plating techniques. Restocked and prepared stations to support kitchen operations. Used knife skills for consistently high standard chopping. Replenished food line ingredients and materials when running low. Chopped vegetables, created sauces and prepared garnishes for common recipes. Organized kitchen spaces in line with food storage procedures. Ensured food was stored and cooked at the correct temperature by regulating the temperature of ovens, broilers, grills and roasters. Prepared for busy periods by carving meats, cutting vegetables and washing fruits.
Baker
Shipley-Donuts
07.2021 - 02.2022
- Used approved recipes and established methods to meet shop specifications. Cleaned and sterilized equipment daily after store closing. Prepared ingredients for each upcoming day's production schedule. Utilized blenders and mixers to make dough, kolaches and pastries. Prepared dough in advance, following specific recipes to achieve desired taste and texture. Minimized waste by carefully measuring ingredients and following proper baking times.
Barista
Starbucks
04.2019 - 12.2021
- Stayed on top of dynamic, fast-paced demand by using good multitasking skills and delegating work. Prepared beverages with speed and accuracy to minimize customer wait times. Prepared and served coffee, tea and hot cocoa. Suggested food and pastry items to complement beverage orders. Retained knowledge of menu items to assist customers with beverage selections. Cleaned prep areas and replenished supplies to maintain a safe and healthy work environment. Received and processed customer payments. Delivered excellent customer service and prompt food and beverage delivery.
Shift Manager
Taco Bell
01.2020 - 06.2020
- Oversaw day-to-day operations within budget by optimizing labor, product and service strategies. Kept dining areas, kitchen spaces and restrooms in full health and safety compliance. Worked with FOH and BOH staff to support superior service delivery. Maintained compliance with health code and sanitation requirements. Responded to guest concerns and complaints to achieve positive resolution. Inspected restaurant equipment and identified maintenance issues. Assisted employees in understanding guest needs, providing guidance and constructive feedback. Organized pest control, trash removal and equipment maintenance. Counted cash and receipts and completed bank deposits. Hired and trained food service staff on policies and procedures of the company. Improved team knowledge and abilities by training each in proper procedures and standards. Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity.
Shift Manager
Burger King
07.2017 - 05.2019
- Oversaw day-to-day operations within budget by optimizing labor, product and service strategies. Worked with FOH and BOH staff to support superior service delivery. Maintained compliance with health code and sanitation requirements. Responded to guest concerns and complaints to achieve positive resolution. Inspected restaurant equipment and identified maintenance issues. Assisted employees in understanding guest needs, providing guidance and constructive feedback. Met strict quality standards, continuously monitoring food handling and safety. Organized pest control, trash removal and equipment maintenance. Counted cash and receipts and completed bank deposits. Improved team knowledge and abilities by training each in proper procedures and standards. Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity. Fulfilled financial obligations through cash handling, deposit preparation and payroll generation.
Education
High School Diploma -
Pacheco High School
Los Banos06.2016
Skills
- Beverage preparation
- Team management
- Complaint handling
- Barista training
- Supply restocking
- Leadership
- Facility safety
- Conflict handling
- Point of sale system
- Order preparation
- Safe food handling
- Math competency
- Employee training
- Inventory control
- Employee scheduling
- Upselling
- Cleaning and sanitizing
- Staff management
Certification
- ServSafe Certification
- July 2018 - July 2023
- Certificate Number: 166644424
- Successfully completing the standards set forth for the ServSafe Food Protection Manager Certification Examination, which is accredited by the American National Standards Institute (ANSI)-Conference for Food Protection (CFP).
Languages
Spanish
Professional Working
Timeline
Lead Barista
Aramark
03.2022 - 08.2022
Line Cook
P.F Chang’s
09.2021 - 03.2022
Baker
Shipley-Donuts
07.2021 - 02.2022
Shift Leader
The Habit Burger Grill
06.2020 - 07.2025
Shift Manager
Taco Bell
01.2020 - 06.2020
Barista
Starbucks
04.2019 - 12.2021
Shift Manager
Burger King
07.2017 - 05.2019
High School Diploma -
Pacheco High School
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