Lila Khan
Sugar Land,TX
Summary
Personable [Job Title] offering [Number] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Representative
Everisepc
10.2021 - Current
- Visited customer offices to handle on-site concerns and maximize account loyalty.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Assisted customers with product selection, troubleshooting and problem resolution.
- Engaged clients in person and over phone to answer questions and address complaints.
Cashier/Customer Service Cashier
TJ Max
12.2019 - 10.2021
- Redeemed coupons to discount purchases.
- Utilized various software applications to process customer orders.
- Worked with floor team and managers to meet wide range of customer needs.
- Utilized POS system to handle customer cash and credit card transactions.
- Set up new sales displays each week with fresh merchandise.
- Developed and managed relationships with customers to increase customer loyalty.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service Representative
Dr On Line
06.2014 - 12.2019
- Followed up with customers about resolved issues to maintain high standards of customer service.
- maintain members account by calling there providers and their appointment
- maintain their blood work report
- filled claims and read the claims to member
Education
Bachelor of Science - Bio Chemistry
Khatoon E Pakistan
Karachi Pakistan 06.2000
Skills
- Database Maintenance
- Business Writing
- Cash Handling
- Inbound and Outbound Calling
- Telephone Etiquette
Languages
Urdu
Full Professional
Huge experience in hmo insurance system
Huge experience in hmo insurance system knowledge of grievance and claims and time frame of Medicare
Timeline
Senior Customer Service Representative
Everisepc
10.2021 - Current
Cashier/Customer Service Cashier
TJ Max
12.2019 - 10.2021
Customer Service Representative
Dr On Line
06.2014 - 12.2019
Bachelor of Science - Bio Chemistry
Khatoon E Pakistan
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