Lila Lai
San Marcos,CA
Summary
Qualified Registered Nurse with strong background in RN case management. Demonstrated ability to coordinate patient care plans and collaborate with healthcare teams to ensure optimal outcomes. Proven skills in patient advocacy and resource management.
Overview
12
12
years of professional experience
Work History
RN Case Manager
Grand Care Health Services
01.2015 - Current
- Educated patients and caregivers on healthcare protocols and processes.
- Served as a liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Applied critical thinking skills during case reviews to identify potential risks or challenges before they escalated into larger issues.
- Educated patients on disease management techniques, empowering them to take control of their health and reduce complications.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Ensured regulatory compliance by staying current on industry best practices and maintaining meticulous documentation records.
- Optimized resource utilization by identifying opportunities for cost containment without compromising care quality.
- Facilitated smooth transitions between healthcare settings by effectively communicating pertinent information to receiving facilities or home health agencies.
- Streamlined documentation processes, saving time for both staff and patients while maintaining accuracy.
- Advocated for patient needs, addressing concerns with healthcare providers and insurance companies to ensure optimal care was received.
- Managed caseloads efficiently, prioritizing high-risk cases while ensuring all patients received appropriate attention and support.
RN Intake Coordinator
Absolute Home Health
10.2013 - 01.2015
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Developed strong relationships with patients, providing comforting and trusting environment during their initial visit.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
Education
Associate in Nursing
Kaplan College
San Diego, CA07-2013
Languages
English
Vietnamese
Timeline
RN Case Manager
Grand Care Health Services
01.2015 - Current
RN Intake Coordinator
Absolute Home Health
10.2013 - 01.2015
Associate in Nursing
Kaplan College
Similar Profiles
Santosh RijalSantosh Rijal
Registered Nurse at Ivonehoe Grand (Opal Health Care)Registered Nurse at Ivonehoe Grand (Opal Health Care)
Werline VilsaintWerline Vilsaint
Occupational Therapy Assistant at The Grand Health Care System at South Point (SNF)-Occupational Therapy Assistant at The Grand Health Care System at South Point (SNF)-
EB EDDMOND BOSIREEB EDDMOND BOSIRE
Registered Nurse at Bywood East Health Care/Grand Avenue BranchRegistered Nurse at Bywood East Health Care/Grand Avenue Branch
NADINE STARKNADINE STARK
Mental Health Therapist at Self Employed at Connective CounselingMental Health Therapist at Self Employed at Connective Counseling
Chynna WeeklyChynna Weekly
Front Desk Receptionist at Good Shepherd RehabilitationFront Desk Receptionist at Good Shepherd Rehabilitation