Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lila Madrid

BRADFORD

Summary

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction. Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier, Barista

Indulge Cafe
06.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at square systems, ensuring seamless transition periods for both staff and customers.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Shift Leader

Dustys
05.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using Square software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Shift Leader

Beach Bums
05.2023 - Current
  • Completed cash and credit card transactions accurately using Square software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
  • Enhanced customer experience with introduction of feedback system to gather insights.
  • Increased sales with introduction of promotional strategies that attracted more customers.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Engaged with customers on social media to promote offers and events, increasing online presence.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Education

Currently in Highschool - Law

Westerly High School
Westerly, RI
06-2026

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Food Safety Certificate
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Customer relations
  • Order taking
  • Professionalism and courtesy
  • Product restocking
  • Conflict resolution
  • Cash drawer balancing
  • Staff training
  • Inventory management
  • Order packaging
  • Sales expertise
  • Responsible

Accomplishments

  • Served individually made coffee drinks to over 500 customers daily.
  • Honor roll every year of high school
  • Completed manager training program.
  • Redesigned coffee menu for improved readability.
  • Memorized ingredients and recipes for 30 specialty drinks.
  • Resolved product issue through consumer testing.
  • Supervised team of 4 staff members.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

Food safety Certificate

Timeline

Cashier, Barista

Indulge Cafe
06.2025 - Current

Shift Leader

Dustys
05.2023 - Current

Shift Leader

Beach Bums
05.2023 - Current

Currently in Highschool - Law

Westerly High School

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