Lila Martin
Perry,Illinois
Summary
Proven leader in transportation management with Dot Transportation Inc., I've streamlined operations, enhancing efficiency and reducing costs. Expert in regulatory compliance and route planning, my problem-solving skills and attention to detail have significantly improved customer satisfaction. Demonstrating strong leadership and decision-making abilities, I've effectively managed high-volume calls and optimized driver schedules.
Overview
18
18
years of professional experience
Work History
IL Driver Supervisor
Dot Transportation Inc.
08.2010 - Current
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
- Streamlined route planning for increased efficiency, resulting in reduced mile costs and improved time management.
- Collaborated with other departments to ensure smooth operations and address any logistical challenges effectively.
- Ensured compliance with relevant federal regulations such as DOT requirements or HOS rules by providing guidance on best practices and procedures.
Assistant Dispatcher
Dot Transportation Inc.
06.2008 - 08.2010
- Maintained high levels of accuracy while entering critical information into computer systems to avoid costly errors or miscommunications.
- Improved customer satisfaction rates by consistently providing accurate delivery estimates and timely updates.
- Served as a reliable backup for other dispatchers during peak periods or unforeseen absences, ensuring seamless operations.
- Routed the delivery loads out of Mount Sterling, IL. This lead to a new department at our location.
Dispatch Specialist
Dot Transportation Inc.
04.2006 - 06.2008
- Managed a high volume of incoming calls, prioritizing requests based on urgency and resource availability.
- Increased customer satisfaction by consistently providing clear instructions to drivers regarding routes, schedules, and special considerations.
- Organized paperwork and explained individual job parameters for each assignment.
Education
Bachelor of Science - Business Administration
Quincy University
Quincy, IL05.2008
Associate of Science - Business Administration
John Wood Community College
Quincy, IL05.2005
Skills
- Strong leadership abilities
- Transportation Industry Knowledge
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Time management abilities
- Decision-Making
Timeline
IL Driver Supervisor
Dot Transportation Inc.
08.2010 - Current
Assistant Dispatcher
Dot Transportation Inc.
06.2008 - 08.2010
Dispatch Specialist
Dot Transportation Inc.
04.2006 - 06.2008
Bachelor of Science - Business Administration
Quincy University
Associate of Science - Business Administration
John Wood Community College
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