Lila Pemble
Seattle,WA
Summary
Customer-focused professional with 7+ years in hospitality, skilled in leadership, sales growth, and client relations. Marketing student with strong communication and organizational skills, eager to apply service and business expertise to marketing and brand roles.
Overview
7
7
years of professional experience
Work History
Lead Server
Fremont Mischief
Seattle
03.2023 - Current
- Supervised and trained new servers to uphold high service standards across a 10- to 15-table rooftop section.
- Delivered exceptional guest experiences by balancing speed, accuracy, and personalized recommendations.
- Increased customer satisfaction through expert knowledge of cocktails, spirits, and Pacific Northwest food pairings.
- Maintained strong organizational and communication skills under high-pressure, high-volume conditions.
Server
Farrelli's Wood Fire Pizza
Silverdale
06.2022 - 03.2023
- Boosted daily drink sales by recommending alcohol pairings, and leveraging product knowledge.
- Adapted quickly to various POS systems, ensuring seamless order accuracy, and efficiency.
- Coordinated service for large parties of 25 or more guests, demonstrating strong multitasking and time management skills.
- Collaborated with kitchen and bar teams to streamline operations and enhance guest experiences.
Server
Mana Sushi
Port Orchard
06.2018 - 06.2022
- Provided consistent, attentive service while managing multiple tables during peak hours.
- Educated guests on menu items and daily specials to drive sales and customer satisfaction.
- Supported team operations by assisting with table setups, bussing, and order accuracy.
- Contributed to repeat customer loyalty by building rapport and delivering a welcoming environment.
Head Hostess
Amy's On The Bay
Port Orchard
06.2018 - 09.2018
- Maintained high operational standards by ensuring tables, silverware, and dining areas were prepared to expectation.
- Strengthened teamwork and communication skills while coordinating with staff during peak service hours.
- Coordinated seating arrangements for optimal guest flow and satisfaction.
Education
BBA - Marketing Management
Washington State University
Pullman, WASkills
- Customer service
- Team leadership
- Effective communication
- Sales strategy
- Market research
Timeline
Lead Server
Fremont Mischief
03.2023 - Current
Server
Farrelli's Wood Fire Pizza
06.2022 - 03.2023
Server
Mana Sushi
06.2018 - 06.2022
Head Hostess
Amy's On The Bay
06.2018 - 09.2018
BBA - Marketing Management
Washington State University
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