Lila Saechao
Portland,OR
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
TEAM LEAD
SNOWY VILLAGE
04.2023 - Current
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
DINING ROOM SERVER
VIRIDIAN MANAGEMENT
12.2019 - 07.2020
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Increased dining room efficiency by promptly addressing guest inquiries and resolving concerns.
- Ensured timely food delivery by collaborating closely with kitchen staff and prioritizing orders.
- Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
- Collaborated with team members to ensure efficient service, sharing tasks such as bussing tables, restocking supplies, and assisting with drink orders when necessary.
- Completed thorough side work duties before opening and after closing to maintain an organized dining area that was ready for service at all times.
HEAD WAITRESS & CASHIER
PEARL THAI CAFE
12.2016 - 08.2018
- Enhanced dining experience through expert menu knowledge and personalized recommendations.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Streamlined communication between front-of-house and back-of-house teams for smoother restaurant operations.
- Monitored inventory levels for tableware, glassware, and flatware, reducing shortages during peak times.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Conducted regular performance evaluations for waitstaff members, identifying areas for growth and development opportunities.
Education
HIGH SCHOOL DIPLOMA -
REYNOLDS HIGH SCHOOL
1698 SW Cherry Park Rd, Troutdale, OR 9706004.2019
Skills
- Schedule Management
- Performance Monitoring
- Regulatory Compliance
- Coaching and Mentoring
- Marketing Knowledge
- Resource Allocation
- Product Management
- Equipment Maintenance
- Human Resources Management
- Decision making
Certification
- National phlebotomist certification
References
Gabriela Martinez Johnson | Co-Worker |
Lonny Noinoia | Owner of Pearl Thai Cafe | (503) 208 2431
Jack Vu | Co-Worker | (503) 334 9890
Timeline
TEAM LEAD
SNOWY VILLAGE
04.2023 - Current
DINING ROOM SERVER
VIRIDIAN MANAGEMENT
12.2019 - 07.2020
HEAD WAITRESS & CASHIER
PEARL THAI CAFE
12.2016 - 08.2018
HIGH SCHOOL DIPLOMA -
REYNOLDS HIGH SCHOOL
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