Lila Severs
Conifer,CO
Summary
Dedicated and results-driven client success and customer service professional with over five years of remote work experience. Highly skilled in managing client relationships, providing operational support, troubleshooting technical issues, and ensuring a high standard of customer service. Proven ability to meet and exceed goals in a fast-paced, remote environment, and thrive with minimal supervision. Seeking a remote position to contribute expertise in client success, problem-solving, and customer relationship.
Overview
9
9
years of professional experience
Work History
Client Success Manager
Nuvei
Tempe, AZ
06.2021 - 11.2023
- Delivered operational support and guidance to remote merchants and partners, ensuring issues were promptly resolved via email, chat, and video calls
- Managed incoming inquiries, providing troubleshooting assistance and solving complex issues as needed
- Performed administrative duties, ensuring client records were updated accurately and timely across multiple systems
- Maintained positive relationships with clients and merchants, fostering long-term trust in the company’s services
- Utilized remote tools like Slack, Zoom, and Salesforce to ensure efficient communication and resolution of issues
Sales Analyst / Appointment Setter
Simplicity Processing
Phoenix, AZ
02.2020 - 06.2021
- Made 200+ outbound calls daily and handled inbound inquiries, meeting daily and weekly sales quotas
- Managed calendars and scheduled appointments for Bank Card Experts, ensuring efficient and seamless coordination
- Maintained quality control standards and delivered exceptional customer service during virtual interactions
- Demonstrated strong time management skills, consistently meeting productivity goals while working remotely
Warranty Representative / Project Administrator
Toll Brothers
Scottsdale, AZ
06.2019 - 02.2020
- Coordinated virtual appointments between homeowners and field technicians to resolve issues during the warranty period
- Submitted and coded invoices for vendors via BuildPro, ensuring accurate payment processing
- Followed up with vendors and tracked invoices remotely to ensure timely payments and resolutions
- Managed 1–3 communities at a time, showcasing effective multitasking and remote project management skills
Customer Service Representative
McKesson
Scottsdale, AZ
02.2018 - 06.2019
- Provided remote support for patients and healthcare providers, ensuring smooth data entry and submission of claims
- Utilized Salesforce and other CRM tools to track patient information and insurance submissions
- Maintained patient confidentiality and ensured patients received optimal care within their insurance network
- Answered calls and processed faxes remotely, and met required quotas while delivering high-quality service
Analyst
Capital Processing Network
Phoenix, AZ
12.2014 - 01.2018
- Managed remote quality control for calls and emails, ensuring compliance with internal standards
- Coordinated daily itineraries and schedules for outside sales reps, effectively managing appointments remotely
- Led a team of analysts and appointment setters, ensuring productivity goals were met in a virtual environment
- Proficient in managing customer relationships and utilizing software like BuildPro, Salesforce, and Adobe Acrobat for efficient work
Education
BBA - Business Administration
Rio Salado College
Phoenix, AZ05.2012
Skills
- Remote communication
- Customer Success
- Data Management
- Project Coordination
- Technical Support
- Sales and Appointment Scheduling
- Time management
- Remote tools
- CRM systems & Software
- Project Management
- Business growth management
- Client onboarding
- Customer satisfaction
- Customer service and support
Additional Information
Available for full-time or part-time remote positions, Excellent problem-solving skills, with a focus on client satisfaction, Self-motivated, proactive, and comfortable working independently in remote environments, Strong team player with a focus on collaboration and communication
Timeline
Client Success Manager
Nuvei
06.2021 - 11.2023
Sales Analyst / Appointment Setter
Simplicity Processing
02.2020 - 06.2021
Warranty Representative / Project Administrator
Toll Brothers
06.2019 - 02.2020
Customer Service Representative
McKesson
02.2018 - 06.2019
Analyst
Capital Processing Network
12.2014 - 01.2018
BBA - Business Administration
Rio Salado College
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