Lilah Awadallah
Stony Brook,NY
Summary
Sales professional with demonstrated success in leading dynamic teams to achieve substantial revenue increases, while fostering a culture of collaboration and adaptability. Committed to aligning efforts with organizational goals and navigating evolving market conditions to drive sustained success. Proven track record of delivering results through innovative strategies and effective team leadership.
Overview
16
16
years of professional experience
Work History
National Sales Manager
ALK Global Security Solutions
07.2024 - 01.2026
- Led a national sales team of sales associates; set quotas, coached, and tracked performance.
- Ran twice-weekly sales meetings to review goals, identify improvements, and align priorities with sales team.
- Owned full sales cycle: prospecting, proposal development, RFP/RFQ responses, negotiation, and closing.
- Prepared and responded to municipal, city, and state-level RFPs for patrol, mobile response, and event security.
- Uploaded leads into CRM and generated targeted lead lists for associates to drive outreach.
- Created standardized proposal templates and customized proposals to shorten sales cycle and improve win rates.
- Developed marketing materials and flyers to support campaigns, events, and local business outreach.
- Conducted call reviews and weekly 1:1 coaching to improve selling skills and ramp new hires.
- Designed onboarding programs, role-play exercises, and individual development plans to accelerate new-employee success.
- Implemented mentoring and peer-shadowing programs to transfer institutional knowledge and boost retention.
- Coached associates on objection handling, value-based selling, and contract negotiation to increase close rates.
- Recruited, hired, and handled HR onboarding and performance documentation for sales staff.
- Managed key accounts, renewals, upsells, and client escalations to maximize retention and revenue.
- Maintained pipeline and forecasts in CRM and coordinated with operations and compliance for smooth contract launches.
Inside Sales Representative
PMIC
03.2024 - 07.2025
- Implement creative sales techniques to overcome objections, introduce offerings to diverse prospects, and cultivate repeat business from existing clients.
- Leverage customer data to identify trends, optimize outreach strategies, and tailor product presentations for maximum impact and conversion rates.
- Pioneered data-driven outreach strategies, optimizing product presentations for higher conversion rates and fostering long-term client relationships.
- Processed orders and generate invoices accurately, ensuring seamless transaction experiences.
- Exceeded sales targets through strategic customer engagement, leveraging emerging technologies to stay ahead of industry trends and drive growth.
Customer Engagement Representative
Smith.ai
06.2023 - 12.2023
- Evaluated potential business opportunities, applying critical thinking to identify and pursue promising leads for company expansion.
- Adapted communication strategies for various businesses, demonstrating versatility in scripted outbound calls and improving client engagement.
- Streamlined appointment setting and customer follow-ups, enhancing pre-sales engagement and data accuracy for diverse businesses.
- Cultivated relationships with prospects through product education and qualified appointment generation, contributing to team's high conversion rate.
- Executed multifaceted role: message relay, client screening, appointment booking, payment collection, and call transfers across various industries.
Relationship Manager
Bank of America
09.2016 - 02.2020
- Analyzed client needs to connect them with tailored financial solutions, utilizing a data-driven approach to improve service delivery.
- Provided comprehensive support to customers, assisting with inquiries and training them on banking services to ensure optimal financial outcomes.
- Leveraged data-driven strategies to identify client needs, resulting in tailored financial solutions and enhanced customer satisfaction rates.
- Consistently surpassed referral targets, driving business growth through strategic client outreach and relationship-building initiatives.
- Pioneered the use of Salesforce systems to optimize customer data management, improving service efficiency and personalization.
- Partnered with One-Team Specialists to create comprehensive financial plans, aligning customer needs with bank offerings.
- Drove business growth through strategic client outreach, consistently surpassing referral targets and enhancing customer satisfaction rates with tailored financial solutions.
Relationship Banker
Bank of America
08.2010 - 09.2016
- Deepened relationships through data analysis and service-to-sales activities.
- Collaborated with specialists to align financial solutions with customer needs.
- Optimized customer experience using advanced technologies.
- Enhanced client satisfaction and service efficiency through innovative strategies.
- Fostered cross-functional partnerships to develop tailored financial strategies, addressing diverse client needs and maximizing portfolio growth.
- Exceeded sales targets through strategic client relationship management, consistently ranking among top performers in customer retention and acquisition.
Project Support Coordinator
United Way
10.2009 - 05.2010
- Managed financial data in MIP system, including AP, reconciliations, and investment tracking.
- Executed precise data entry for multi-million-dollar pledges, ensuring accuracy in donor tracking and financial reporting processes.
- Supported Finance Department with diverse tasks, contributing to seamless month-end reporting and investment activity analysis.
- Pioneered social media presence on Facebook and Twitter, enhancing United Way's digital outreach and donor engagement strategies.
Education
MBA - Professional Masters of Business
University of South Florida
12.2016
Bachelor of Science - Finance & Management
University of South Florida
Tampa05.2010
Skills
- Sales team management
- Professional networking skills
- Sales strategies
- Proficient in typing at 78 WPM
- Market development
- Account servicing
- Account retention
- Training and coaching
- Performance reviews
- Recruitment and selection
- Relationship building
- Sales presentations
- Client relations
- Goal setting
- Team development
- Sales training
- Proficient in Mondaycom, ZoomInfo, Salesforce
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
National Sales Manager
ALK Global Security Solutions
07.2024 - 01.2026
Inside Sales Representative
PMIC
03.2024 - 07.2025
Customer Engagement Representative
Smith.ai
06.2023 - 12.2023
Relationship Manager
Bank of America
09.2016 - 02.2020
Relationship Banker
Bank of America
08.2010 - 09.2016
Project Support Coordinator
United Way
10.2009 - 05.2010
MBA - Professional Masters of Business
University of South Florida
Bachelor of Science - Finance & Management
University of South Florida