Lilah Cunningham
Milwaukee,WI
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proficient at delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Subway
SUBWAY®Restaurants
Route 7 &, Monkton Rd Suite 8, Vergennes, VT 05491
10.2020 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Processed customer payments and balanced cash drawers.
Kampersville Deli & Snack Bar
Holly Jean
1457 Lake Dunmore Rd, Goshen, VT 05733
06.2020 - 08.2020
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Responded to customer complaints to help resolve issues.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Used cash register to tender change and process cash and credit card payments.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Prepped food items for later use to save staff time during busy hours.
- Communicated stand offerings and answered guest questions regarding orders.
- Loaded perishable items into climate-controlled coolers to prevent food spoilage.
- Prepared and built [Type] food items according to standardized recipes and directions.
- Created custom orders based on customer dietary preferences and dietary restrictions.
Bristol Cliff's Cafe
Celina
16 Main St, Bristol, VT 05443
09.2019 - 03.2020
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Interacted with guests to obtain feedback on product quality and service levels.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Coordinated with team members to prepare orders on time.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Community College of Vermont
Middlebury (village), VTHigh School Diploma -
Mt. Abraham Union High School
220 Airport Dr, Bristol, VT 0544306.2021
Skills
- Health and Safety Regulations
- Graphic Design
- Manage Budgets
- Quality Standards
- Customer Service
- Order Supplies
- Verbal and Written Communication
- Greet Guests
- Issue and Conflict Resolution
- Food and Beverage Management
- Process Payments
- Spelling
Timeline
Subway
SUBWAY®Restaurants
10.2020 - 02.2021
Kampersville Deli & Snack Bar
Holly Jean
06.2020 - 08.2020
Bristol Cliff's Cafe
Celina
09.2019 - 03.2020
High School Diploma -
Community College of Vermont
High School Diploma -
Mt. Abraham Union High School