LILAH GONZALEZ
Harker Heights,TX
Summary
Dedicated customer service and intelligence professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships.
Overview
4
4
years of professional experience
Work History
Intelligence Analyst
Texas Army National Guard
04.2022 - Current
- Assisted in creating ten high-level intelligence briefs for senior-level personnel.
- Produced multi-source intelligence reports and products for senior leadership in a timely manner.
- Operated and maintained armored vehicles during a three-week field training exercise
Crew Member
Dunkin
10.2021 - 04.2022
- Member of team that consistently pushed customers through drive-thru in under 120 seconds
- Trained five new employees on basics of store operations
- Unloaded, sorted, and stocked merchandise according to store layout and product placement before opening shift.
Retail Associate
Ross
09.2020 - 01.2021
- Helped train new employees and increased cashiering speed of new hires by 10% on average.
- Stocked shelves, racks, and cases with new or transferred merchandise.
Bookseller
Barnes & Noble
10.2019 - 01.2020
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Consistently lifted materials weighing as much as 50 pounds.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
Education
Bachelor of Arts - Government And Politics: International Relations
University of Maryland, College Park
College Park, MD05.2025
Skills
- Stocking and Merchandising
- Customer Service
- Large work vehicle safety procedures
- Pallet jack operation
Timeline
Intelligence Analyst
Texas Army National Guard
04.2022 - Current
Crew Member
Dunkin
10.2021 - 04.2022
Retail Associate
Ross
09.2020 - 01.2021
Bookseller
Barnes & Noble
10.2019 - 01.2020
Bachelor of Arts - Government And Politics: International Relations
University of Maryland, College Park
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