Summary
Overview
Work History
Education
Skills
Timeline
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Lilah Supino

Corte Madera,CA

Summary

I contributed to a positive team atmosphere, demonstrating strong interpersonal abilities and a commitment to cleanliness and hygiene. My approach significantly improved customer satisfaction and operational flow. I am a great conversationalist and hospitality enthusiast prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

The Bronze Door
05.2024 - 09.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.

Barista

The Sugar Bar
01.2022 - 04.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.

Private Nanny

Private Employers
01.2022 - 04.2024
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
  • Provided safe transportation to and from school, extracurricular activities, and other events.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.

Education

Bachelor of Science - Psychology

University of Colorado Boulder
Boulder, CO
05-2028

High School Diploma -

Grosse Pointe South High School
Grosse Pointe, MI
06-2024

Skills

  • Strong multitasking
  • Greeting guests
  • Cleanliness and hygiene
  • Scheduling
  • Personal presentation
  • Reservation handling
  • Coordinating tasks
  • Reservation planning
  • Service prioritization
  • Dining room management
  • Efficient seating
  • Multi-line telephones
  • Take-out service

Timeline

Restaurant Hostess

The Bronze Door
05.2024 - 09.2024

Barista

The Sugar Bar
01.2022 - 04.2024

Private Nanny

Private Employers
01.2022 - 04.2024

Bachelor of Science - Psychology

University of Colorado Boulder

High School Diploma -

Grosse Pointe South High School

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Lilah Supino