Lilalejah Noland
Bronx
Summary
Professional with strong background in coordinating and optimizing production processes. Skilled in team leadership, operational efficiency, and troubleshooting. Known for adaptability, reliability, and fostering collaborative work environment. Consistent focus on achieving results and exceeding performance expectations.
Overview
11
11
years of professional experience
Work History
Front Line Coordinator/Supervisor
TJ maxx Department Store
- Ensured a positive customer experience by making sure cashiers and floor associates engaged and greeted customers
- Maintenance of frontline registers and sales floor
- Training and development of cashiers and floor associates
- Leads floor associates to greet and thank customer
- Monitors/maintains customer flow, cashier ratio and verifies back up coverage
- Resolves Customer Experience issues
- Observes and coaches associate behaviors involving customer interaction
- Authorizes exceptions to customer service policies
- Ensures operational controls at Front End, Service Desk, layaway and jewelry in accordance with company guidelines and policies (e.g., key control, refunds merchandising credits, check/charge procedures, SMG ticket maker, approvals voids, cash pick-ups, lock unlock registers, maintains change fund) and minimizes shrink opportunities
- Communicates polices/ procedures to associates and conducts new hire training
- Ensures associates are in dress code and wearing lanyard with name badge
- Execution of best methods and Store Smarts Principles
- Best Methods for processing Sale/return transactions
- Ensure RIL and ETC programs are used consistently
- Ensures cleanliness/availability of shopping carts
- Reacts to equipment, housekeeping , return and recovery issues
- Communicates with Manger on duties about front line and sales floor needs and operations
CNA
Constant Care Health Services
04.2021 - 12.2023
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Provided emotional support and companionship to enhance patient well-being.
- Maintained cleanliness of patient environments, adhering to infection control protocols.
- Documented patient progress and care activities accurately in electronic health records.
- Collaborated with healthcare team to develop personalized care plans for patients.
- Assisted patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Plus so much more.
HHA
Allen Health Care
06.2019 - 01.2021
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Provided emotional support and companionship to enhance patient well-being.
- Maintained cleanliness and organization of patient living spaces to promote hygiene.
Security Officer
Sera Security Services
11.2018 - 07.2019
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify and report potential hazards.
- Responded promptly to incidents, coordinating with local authorities as needed.
- Maintained accurate logs of daily activities and unusual occurrences.
Medical Assistant
Lyon and Martin Associates
05.2013 - 06.2013
- Prepared and maintained all files, insurance verification, data entry, kept updated immunizations records requested and maintained all medical records
- Performed height, weight, urinalysis, vision, glucose and hemoglobin exams and phlebotomy
Education
CNA - CNA
Wilson Allen Health Career Institute
The Bronx, NY03-2021
HHA - Home Heath Aide
Allen Health Services
The Bronx, NY02-2020
Medical Assistant
Star Career Academy of NY
Manhattan, NY08-2013
GED -
Workforce 1
The Bronx, NY07-2010
Skills
- Workload prioritization
- Standard operating procedures
- Clear communication
- Team collaboration
- Attention to detail
- Time management
- Problem-solving
- Customer service
- Verbal and written communication
- Discretion and confidentiality
- Negotiation
- Strategic planning
- Conflict resolution
- Work Planning and Prioritization
- Recordkeeping
- Multitasking and organization
- Adaptability and flexibility
Timeline
CNA
Constant Care Health Services
04.2021 - 12.2023
HHA
Allen Health Care
06.2019 - 01.2021
Security Officer
Sera Security Services
11.2018 - 07.2019
Medical Assistant
Lyon and Martin Associates
05.2013 - 06.2013
Front Line Coordinator/Supervisor
TJ maxx Department Store
CNA - CNA
Wilson Allen Health Career Institute
HHA - Home Heath Aide
Allen Health Services
Medical Assistant
Star Career Academy of NY
GED -
Workforce 1