Lil'Eric Hotchkiss
Madison,WI
Summary
Dynamic professional with a competitive spirit and a strong work ethic, honed as a Professional Athlete in basketball. Proven ability to analyze gameplay and develop strategies, while excelling in customer service roles at Turo and Airbnb. Skilled in social media management and time management, consistently delivering exceptional experiences and fostering teamwork.
Overview
10
10
years of professional experience
Work History
Professional Athlete
Basketball
Ciudad Victoria, Mexico
03.2023 - Current
- Executed daily training sessions to enhance physical performance and skills.
- Analyzed opponent gameplay footage to identify strengths and weaknesses.
- Collaborated with coaching staff to develop game strategies and playbook adjustments.
- Engaged in team meetings to discuss progress, challenges, and future goals.
- Traveled extensively for tournaments and events, often on short notice.
- Provided feedback on team dynamics in order to foster teamwork amongst players.
- Promoted positive behavior both inside and outside of the arena in order to maintain a good reputation among peers and fans alike.
- Analyzed opponents' techniques and tactics to anticipate their moves during competitions.
- Created an online presence through social media platforms to engage with fans and followers.
Turo Host
Turo
Madison, WI
10.2024 - 06.2025
- Welcomed guests and facilitated vehicle pickup and drop-off processes.
- Managed vehicle availability, ensuring accurate listings and readiness for renters.
- Assisted renters with onboarding procedures to ensure smooth experiences.
- Monitored vehicle condition, reporting maintenance needs to enhance safety standards.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Contributed to team efforts by accomplishing related tasks as needed.
- Resolved conflicts between customers when necessary.
Airbnb Host
Airbnb
Phoenix, AZ
11.2023 - 08.2024
- Managed guest communications and inquiries through multiple platforms.
- Coordinated check-in and check-out procedures for guests.
- Created appealing listings using high-quality photos and engaging descriptions.
- Maintained property cleanliness and organized housekeeping schedules.
- Implemented pricing strategies based on market trends and local events.
- Developed guest experience guides with local recommendations and amenities.
- Handled maintenance requests promptly to ensure guest satisfaction.
- Monitored reviews and feedback to enhance service offerings consistently.
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
- Resolved customer service issues quickly and professionally when they arose.
Delivery Driver
Amazon
Tucson, AZ
12.2021 - 07.2022
- Transported and safely delivered items to prevent damage or loss.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Reported mechanical problems encountered with vehicles to dispatch.
Footwear Sales Associate
Dick's Sporting Goods, Inc
Madison, WI
11.2018 - 06.2020
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
- Maintained shoe department by organizing shoes by size, color and style.
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
- Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
- Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
- Seated customer to measure feet and properly fit with correct size shoes.
- Placed special orders or called other stores to find desired items for customers.
- Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
- Cleaned shelves, counters and tables to maintain organized store.
Backroom Sales Associate
Sears
Madison, WI
03.2018 - 08.2018
- Kept stockroom clean and neat for maximum productivity.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Greeted customers to determine wants or needs.
- Helped customers load bulky and heavy items into vehicles after purchase.
- Tracked inventory and conducted cycle counts to maintain accurate records.
Sales Associate
Lids Hat World
Madison, WI
02.2016 - 08.2016
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures and customer services.
- Developed trusting relationships with customers by making personal connections.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
Crew Member
Culver's
Madison, WI
08.2015 - 02.2016
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Interacted pleasantly with guests to deliver quality customer service.
- Processed payments on cash register and counted back bills and change to patrons.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Education
BBA - Business Management
Northern Arizona University
Flagstaff, AZ05.2026
High School Diploma -
La Follette
Madison, WI06.2016
Some College (No Degree) -
Marian University
Fond Du Lac, WISome College (No Degree) -
Madison Area Technical College
Madison, WISkills
- Time management
- Customer service
- Flexible schedule
- People skills
- Organizational skills
- Friendly, positive attitude
- Verbal and written communication
- Social media content creation
- Great work ethic
- Determined
- Motivated
- Fast learner
- Competitive spirit
- Social media management
- Physical conditioning
- Sportsmanship
- Focus and concentration
- Mental toughness
Education and Training
other,other,other
Additional Information
- Authorized to work in the US for any employer
- Athletic
Timeline
Turo Host
Turo
10.2024 - 06.2025
Airbnb Host
Airbnb
11.2023 - 08.2024
Professional Athlete
Basketball
03.2023 - Current
Delivery Driver
Amazon
12.2021 - 07.2022
Footwear Sales Associate
Dick's Sporting Goods, Inc
11.2018 - 06.2020
Backroom Sales Associate
Sears
03.2018 - 08.2018
Sales Associate
Lids Hat World
02.2016 - 08.2016
Crew Member
Culver's
08.2015 - 02.2016
BBA - Business Management
Northern Arizona University
High School Diploma -
La Follette
Some College (No Degree) -
Marian University
Some College (No Degree) -
Madison Area Technical College
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