Summary
Overview
Work History
Education
Skills
Timeline
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Lili Bernal

Oklahoma City,OK

Summary

Dynamic leader with a proven track record at 7Brew Coffee, excelling in customer service and team leadership. Expert in POS system operation and adept at fostering a motivational workplace. Achieved significant improvements in customer satisfaction and inventory management, demonstrating a blend of strategic oversight and positive engagement.

Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.

Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.

Overview

5
5
years of professional experience

Work History

Shift Leader

7Brew Coffee
09.2023 - Current
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Hostess/To-Go Server

Logans Roadhouse Grill
06.2021 - 12.2022
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Seated patrons based on guest preferences and seating availability.

Carhop/Teamleader

Sonics Drive In
03.2020 - 05.2021
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Provided top-notch service while adhering to all health codes and regulations.
  • Collaborated with team members to provide exceptional customer experiences.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
  • Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Communicated clearly with other employees to promote prompt preparation and delivery of food orders.

Education

High School Diploma -

Epic Charter Schools
Oklahoma City, OK
06-2022

Skills

  • Customer service focus
  • Team leadership
  • Cash handling
  • Positive attitude
  • Motivational leadership
  • POS system operation
  • Team supervision
  • Sales and upselling
  • Staff education and training

Timeline

Shift Leader

7Brew Coffee
09.2023 - Current

Hostess/To-Go Server

Logans Roadhouse Grill
06.2021 - 12.2022

Carhop/Teamleader

Sonics Drive In
03.2020 - 05.2021

High School Diploma -

Epic Charter Schools

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Lili Bernal