Lili Delfs
Wake Forest,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in equestrian industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Product Adviser
Dover Saddlery
05.2020 - Current
- Collaborated with cross-functional teams to deliver high-quality products, ensuring seamless communication between departments.
- Enhanced sales performance through the development of effective sales strategies and comprehensive product knowledge.
- Implemented training programs for new Product Advisors, contributing to higher retention rates and overall team success.
- Streamlined internal processes for increased efficiency in managing customer inquiries, complaints, and feedback.
Education
High School Diploma -
Acellus Academy
Kansas City06.2024
Skills
- Customer Relations
- Sales expertise
Timeline
Product Adviser
Dover Saddlery
05.2020 - Current
High School Diploma -
Acellus Academy