Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
StoreManager
Jaime L

Jaime L

Houston,TX

Summary

Proven leader at Whole Earth Provisions Co., adept in customer service and store operations, enhanced team efficiency, and boosted sales through innovative inventory management. Excelled in building customer loyalty and team collaboration, showcasing strong communication and organizational skills. Achieved theft reduction and sale-based merchandising, demonstrating reliability and problem-solving abilities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shoe Department Lead

Whole Earth Provisions Co.
06.2024 - Current
  • Streamlined inventory management for better organization and easier access to products.
  • Collaborated closely with human resources during recruiting process resulting in successful hires who contributed positively to the team dynamic.
  • Coordinated with other departments to ensure seamless integration of promotions and inventory updates.
  • Conducted regular product training sessions for team members, ensuring up-to-date knowledge of styles and trends.
  • Implemented loss prevention techniques, reducing instances of theft within the department significantly.
  • Handled customer complaints professionally, resolving issues quickly to maintain customer loyalty.
  • Increased customer satisfaction by providing exceptional service and guidance in shoe selection.
  • Stayed current on industry trends by attending trade shows, seminars, and workshops so as to provide knowledgeable recommendations to customers seeking advice on footwear selections.
  • Assisted in preparing annual budgets by monitoring expenditures against projected revenues enabling effective cost control measures.
  • Implemented visual merchandising strategies to attract customers and boost sales.
  • Assisted customers with finding the perfect shoe fit, enhancing their shopping experience.
  • Ensured all employees adhered to company policies, including dress code standards and workplace safety guidelines.
  • Mentored junior staff, improving overall team performance and efficiency.
  • Analyzed sales data to identify best-selling items and adjust inventory levels accordingly.
  • Assessed employee performance through regular evaluations offering constructive feedback that led to improved skills among team members.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Provided product demonstrations to highlight features, benefits and value features and increase customer satisfaction.
  • Studied customer buying trends, demands and preferences to determine fast-selling items.
  • Participated in weekly sales meetings to discuss performance goals and strategies.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Sales Associatse

Whole Earth Provisions Co.
07.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Education

Associates (Eligible As Of August, 2024) - Studio Art

Houston Community College
Houston, TX

GED - Creative Writing

Kinder High School of The Performing And Visual Arts
Houston
05.2019

Skills

  • Store operations
  • Customer Service
  • Organization
  • Customer experience management
  • Stock replenishment
  • Brand Awareness
  • Store maintenance
  • Product Merchandising
  • Product Promotion
  • Consultative Sales
  • Teamwork and Collaboration
  • Friendly and Helpful
  • Problem-Solving
  • Honest and Dependable
  • Time Management
  • Reliable and Responsible
  • Attention to Detail
  • Customer Assistance
  • Strong Communication and Interpersonal Skills
  • Problem-solving abilities
  • Multitasking
  • Adaptable and Flexible
  • Reliability
  • Excellent Communication
  • Team Cooperation
  • Organizational Skills
  • Team Leadership
  • Creative Thinking
  • Positive Customer Engagement
  • Cash Handling
  • Inventory and Stocking
  • Relationship Building
  • Team building
  • Analytical Thinking
  • Sales floor organization
  • Ability to Lift 40 pounds

Certification

-Brilliance Retail Training Program

Languages

Spanish
Professional Working
ASL
Limited Working

Timeline

Shoe Department Lead

Whole Earth Provisions Co.
06.2024 - Current

Sales Associatse

Whole Earth Provisions Co.
07.2022 - Current

Associates (Eligible As Of August, 2024) - Studio Art

Houston Community College

GED - Creative Writing

Kinder High School of The Performing And Visual Arts

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Jaime L