Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lili Kiliona

Hollywood,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Rental Associate

KWPMC
08.2022 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to their rental needs.
  • Conducted thorough inspections of vehicles prior to renting, ensuring safety and cleanliness standards were met.
  • Assisted customers with billing disputes or discrepancies, providing excellent customer service and prompt resolution.
  • Collaborated with sales team to upsell additional products and services, increasing overall revenue from rentals.
  • Trained new associates on company policies and procedures, fostering a positive team environment for all employees.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.

Professional Pet Sitter

Fur & Feather Pet Sitting
01.2018 - 07.2022
  • Improved the well-being of pets by consistently maintaining a clean and healthy environment.
  • Maintained detailed records of each pet''s needs, preferences, and behaviors for future reference.
  • Handled emergency situations calmly and professionally while coordinating appropriate veterinary care when necessary.
  • Enhanced client satisfaction by providing personalized and attentive care to their pets.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Sales Associate

Nordstrom
03.2017 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High School Diploma -

Penn Foster High School
Scranton, PA 18505
2017

Skills

  • Teamwork orientation
  • Sales objectives
  • Data Entry
  • Office Administration

Languages

French
Native or Bilingual

Timeline

Rental Associate

KWPMC
08.2022 - Current

Professional Pet Sitter

Fur & Feather Pet Sitting
01.2018 - 07.2022

Sales Associate

Nordstrom
03.2017 - 01.2018

High School Diploma -

Penn Foster High School

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Lili Kiliona