LISA MCCALLA
WALDEN,NY
Summary
27 Years of Qualified Investigator with career history of managing criminal justice cases. Skilled at collaborating with District Attorney's office to gather investigative information. Known for strengths in communicating computer application. Skillfully obtain evidence and statements with both modern and traditional policing techniques. Hardworking and reliable, highly organized proactive and punctual, Enthusiastic individual with superior skills in working in both team - based and independent Capacity. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Lead Agent, Passenger Service /Airline Ticket Agent
Trego/Dugan
12.2021 - Current
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Operate jet bridge to and from planes.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Established strong customer relationships, building recommendations and loyalty.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.Close flights coming in and make sure flights going out get out on time and pilots have all of t flight information
- Handled and promptly resolved customer complaints to maintain professional relationships
- Followed up on customers' inquiries to assess satisfaction with provided solutions
- Informed clients of policies and procedures
Internship Student
Flanagan Chiropractic
05.2020 - 06.2020
- Completing 80.00hrs
- Filing patient charts
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Provided clerical support, addressing routine, and special requirements.
Police
New
08.1993 - 01.2020
- Police training
- Undercover decoy work
- Basic computer Application
- Judicial procedures knowledge
- Judicial procedures
- Interviewing witnesses
- Maintaining status reports
- Dignitary Protection
- Counterterrorism
- Basic LIFE support
- Police Detective / Undercover
- Performed over hundred short- and long-term undercover narcotics investigations through successful resolutions by executing over high-risk drug, vice and weapon transactions.
- Prepared detailed reports and affidavits for courts by obtaining information through physical surveillance and thorough investigations.
- Achieved [90% case clearance by efficiently managing investigations, interrogations and evidence collections
- Conducted extensive narcotic investigations which resulted in forfeiture and seizures
- Opened investigations into issues brought up by individuals in community
- Executed and obtained search warrants and subpoenas to obtain evidence for resolution of criminal matters
- Photographed narcotic purchase transactions to compile evidence and protect undercover investigators
- Managed crime scene investigations by collecting evidence, performing fingerprinting and taking videos and photos of scenes
- Performed undercover work in person or through remote communications such as telephone calls.
- Analyzed, recorded and gathered intelligence to achieve community safety and reduce area crime
- Employed anti-gang investigative tactics, techniques and procedures to suppress gang activity .Completed successful narcotics investigation on suspected narcotics dealer, obtaining search warrant and seizing over of cannabis and drug money
- Managed surveillance of individuals, specific properties and events
- Served warrants for individuals and property searches
- Property evidence tracking system
- Scheduling appointments
- Entering new patients in system
- Collecting funds
- Answering phones
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
- Utilized surveillance equipment to monitor security of personnel and property.
- Searched vehicles, buildings and homes for evidence of stolen property.
- Analyzed legal documents and identified pertinent issues for clients.
- Used specialized software to track and maintain case incident numbers and logs.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution
- Wrote detailed reports outlining case findings for internal files and legal purposes
- Analyzed legal documents and identified pertinent issues for clients
- Counseled clients on potential outcomes of legal matters
Education
Associate of Applied Science - Health Information Technology
06.2020
Medical Billing And Coding Undergraduate Certificate - Medical Billing And Coding
04.2017
Associate of Arts - Libral Arts
08.1993
Skills
- Creating reports
- Basic Medical Terminology
- Tracking documents
- Basic Health Insurance &
- Reimbursements
- Undercover operations experience
- Police department procedures
- Undercover investigations
- Undercover experience
- Customer Inquiries
- Passenger Documentation
- Checking in Passengers
- Passenger Service
- Pre-Boarding Checking
- Boarding Gate Procedures
- Safety Assurance
- Database Systems
- Closing Procedures
- Check-In Procedures
- Customer Support
- Information Services
- Documentation Verification
- Jet Bridge Placement
- Computer Terminal Operations
Timeline
Lead Agent, Passenger Service /Airline Ticket Agent - Trego/Dugan
12.2021 - Current
Internship Student - Flanagan Chiropractic
05.2020 - 06.2020
Police - New
08.1993 - 01.2020
Devry University - Associate of Applied Science, Health Information Technology
Devry University - Medical Billing And Coding Undergraduate Certificate, Medical Billing And Coding
LaGuardia Community College of The City University of New York - Associate of Arts, Libral Arts
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