Lili Nadeau
Worcester,MA
Summary
Dynamic customer service professional with a proven track record, excelling in multitasking and problem-solving. Recognized for enhancing guest satisfaction through effective communication and collaboration. Skilled in cash handling and POS operations, consistently delivering exceptional experiences while training new staff to uphold high service standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Ruth’s Chris Steakhouse
01.2025 - Current
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with servers to accommodate special requests and dietary restrictions.
- Maintained cleanliness and organization of front-of-house area for optimal guest experience.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning, organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
Customer Experience Coordinator
TJ Maxx
10.2024 - Current
- Coordinated communication between departments to enhance customer service efficiency.
- Assisted in implementing customer feedback systems to improve satisfaction levels.
- Managed inventory levels and ensured product availability for customers.
- Developed training materials for new staff on customer interaction protocols.
- Analyzed customer inquiries to identify trends and recommend improvements.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Helped customers understand return policies and processed items.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Server
West Boylston Seafood
03.2022 - 09.2024
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed cash register operations, processing orders accurately and efficiently.
- Answered phone calls regarding takeout orders in a timely manner.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Retail Sales Associate
Gap Factory
04.2024 - 08.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales strategies to drive customer engagement.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Organized merchandise displays to optimize visual appeal and maximize sales potential.
- Collaborated with team members to achieve store goals and maintain inventory levels.
Education
Bachelor of Science - Psychology
Worcester State University
Worcester, Massachusetts, MAHigh School Diploma - Hospitality And Tourism Management
Worcester Technical Highschool
Worcester, MA05.2023
Skills
Customer service
Certification
- OSHA
- ServSafe Manager
- ServSafe Alcohol
Timeline
Restaurant Hostess
Ruth’s Chris Steakhouse
01.2025 - Current
Customer Experience Coordinator
TJ Maxx
10.2024 - Current
Retail Sales Associate
Gap Factory
04.2024 - 08.2024
Server
West Boylston Seafood
03.2022 - 09.2024
Bachelor of Science - Psychology
Worcester State University
High School Diploma - Hospitality And Tourism Management
Worcester Technical Highschool