LILI OWENS
Olympia,WA
Summary
I am an entry-level IT professional and computer science student looking to get started in a technical support role. I worked in a customer-facing capacity for eight years in my previous jobs and learned technical skills using Windows Server 2025 virtual machines. I am A+ certified and am currently studying for the CompTIA Network+ certification.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Cashier
CHARLEY'S PHILLY STEAKS
Olympia, WA
12.2017 - 05.2026
- Provided excellent customer service at all times
- Processed cash and credit transactions accurately and efficiently
- Upselled items, contributing to quarterly sales targets
- Commendations: Highest quarterly upsell sales figures for the district
- Trained new cashiers on Point-of-Sale system, improving onboarding experience
- Assisted customers with kiosk
Cashier
EXPRESS JAPAN
Olympia, WA
03.2017 - 12.2017
- Engaged with customers, addressing inquiries and providing tailored assistance
- Offered samples to customers, increasing product awareness and encouraging purchases
- Maintained store environment, creating welcoming atmosphere for customers
Courtesy Clerk
HAGGEN (GROCER)
Olympia, WA
05.2016 - 02.2017
- Returned shopping carts to storefront area for customer convenience
- Ensured cleanliness of restrooms and aisles to maintain store standards
- Maintained trash & waste receptacles throughout the store.
- Bagged groceries for customers to enhance shopping experience
Education
B.S. - COMPUTER SCIENCE
Western Governors University
10-2027
High School Diploma -
Capital High School
Olympia06-2015
Skills
- Directory Services: Microsoft Active Directory (AD)
- Operating Systems: Windows 11, Linux (Debian, Ubuntu, Arch Linux, Fedora)
- Networking: IPv4 addressing, DHCP, DNS
- Virtualization: VMware Workstation, VirtualBox
- Scripting Languages: Bash, PowerShell
- Programming Languages: C, C, Java
Certification
COMPTIA A+
LANGUAGES
Russian: Professional, Spanish: Limited
TECHNICAL PROJECTS
- 1. NTFS and SMB Permissions, Built a Windows Server 2025 Active Directory domain environment with a domain controller (DC-01) and domain-joined Windows client (WORK-001)., Created and managed domain users, security groups, and group memberships using Active Directory Users and Computers and PowerShell., Configured Windows network file shares and NTFS permissions., Applied least-privilege access by configuring separate Read and Modify permissions for departmental users.
- 2. DHCP Troubleshooting Lab, Simulated a DHCP outage by stopping the Windows DHCP Server service and observed the impact on a domain-joined workstation., Used ipconfig /all and Test-NetConnection to troubleshoot DHCP connectivity and verify communication with the DHCP server., Restarted the DHCP Server service and used ipconfig /release and ipconfig /renew to restore DHCP functionality and obtain a new lease., Verified that the domain-joined workstation WORK-002 received valid network configuration from the DHCP server.
Languages
Russian
Professional
Spanish
Elementary
Timeline
Cashier
CHARLEY'S PHILLY STEAKS
12.2017 - 05.2026
Cashier
EXPRESS JAPAN
03.2017 - 12.2017
Courtesy Clerk
HAGGEN (GROCER)
05.2016 - 02.2017
B.S. - COMPUTER SCIENCE
Western Governors University
High School Diploma -
Capital High School