Lili Rutherford
Pelham,NH
Summary
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
2025
2025
years of professional experience
Work History
Manager
Pressed Cafe
06.2021 - Current
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Streamlined interview process for more efficient hiring, resulting in a reduced time-to-fill rate. Including hiring and training schedules for new locations.
- Enhanced payroll processing accuracy by meticulously reviewing and updating employee records.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Maintained accurate financial records through diligent handling of cash transactions and daily reporting activities.
Office Administrative Assistant
Pressed Cafe
- Head of guest Relations company wide. Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Updated spreadsheets and databases to track, analyze, and report on performance from store to store.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Head of Tech department using the system "NCR" to monitor systems efficiency at each stores location, creating new items to function within the system along side general maintenance of equipment, cleaning and improving the general function of the server to produce more efficient POS systems company wide.
- Created and edited new menus company wide including different versions of the food and bar menus.
Assistant Manager
Market Basket
07.2017 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Crew Leader
Subway
04.2015 - 04.2017
- Trained employees in time management and proper ways to complete job duties.
- Keyholder to the store. Worked as and opener and closer.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Education
High School Diploma -
Pelham High School
Pelham, NH06-2020
Southern New Hampshire University
Hooksett, NHSkills
- Customer engagement
- Multi-tasking
- Business correspondence
- Human resources
- Team support
- Client relationship management
- adaptive
Timeline
Manager
Pressed Cafe
06.2021 - Current
Assistant Manager
Market Basket
07.2017 - 11.2021
Crew Leader
Subway
04.2015 - 04.2017
Office Administrative Assistant
Pressed Cafe
High School Diploma -
Pelham High School
Southern New Hampshire University
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