Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lilia Anguiano

Compton,CA

Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.

Overview

26
26
years of professional experience

Work History

Front Office Manager

Hudavi Wellness Spa
11.2001 - Current
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

Billing Specialist/Front End Associate

Family Health Center, Inc.
01.1998 - 10.2001
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Education

Billing - Billing

Larson Vocational School
637 E Albertoni St # 100 Carson, CA 90746-1568

High School Diploma -

Pius X High School
Downey
06.1984

Skills

  • Effective Multitasking
  • Workflow Optimization
  • Customer Service
  • Customer Relations
  • Scheduling and calendar management
  • Microsoft Office Suite
  • Administrative Skills
  • Data Entry
  • Records Management

Timeline

Front Office Manager

Hudavi Wellness Spa
11.2001 - Current

Billing Specialist/Front End Associate

Family Health Center, Inc.
01.1998 - 10.2001

Billing - Billing

Larson Vocational School

High School Diploma -

Pius X High School
Lilia Anguiano