Lilia Carpenter
Syracuse,NY
Summary
Dynamic Director of Operations with a proven track record at Booz-Allen & Hamilton, Deloitte, and SAIC in strategic planning and leadership. Expertise in Salesforce tools and relationship building has enhanced business development and team performance. Demonstrated ability to implement operational improvements that drive productivity and reduce costs while overseeing daily operations for optimal efficiency.
Overview
7
7
years of professional experience
Work History
Director of Operations
Booz-Allen & Hamilton
Springfield, VA
01.2022 - 10.2024
- Maintained accurate records of all sales activities in CRM systems, including contacts made, and agreements reached.
- Established relationships with clients, vendors, suppliers, partners, and other stakeholders to ensure successful collaborations.
- Drafted proposals for prospective clients, outlining product features and benefits, cost estimates, and delivery timelines.
- Oversaw regional and local sales managers and staff.
- Coached, developed, and motivated the team to achieve revenue goals.
- Developed growth plans by identifying key clients, targets, and priority service lines.
- Negotiated partnerships with key industry players to expand market presence.
- Recommended product changes to enhance customer interest and maximize sales.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coordinated with external agencies such as advertising firms or PR companies when needed.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
- Gained market share in new sales performance through aggressive team training.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Used change methodologies to increase sales and led projects for increased productivity. Maintained accurate records of all sales activities in CRM systems, including contacts made, and agreements reached.
Director of Sales and Marketing
Deloitte
New York, NY
03.2021 - 01.2023
- Assisted in creating content for webinars, emails, and social media posts.
- Directed allocation of resources to meet project deadlines and budget constraints.
- Ensured compliance with safety and regulatory standards.
- Coordinated communication among sales, installation, and operations departments.
- Exhibited expertise in analytical problem-solving and decision-making.
- Negotiated contracts with clients, vendors, and partners.
- Led sales planning, development, and account management to grow existing accounts, and establish new sales accounts.
- Developed relationships with key decision-makers at target accounts.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Implemented new processes for tracking leads through the entire sales cycle.
- Supported sales team members to drive growth and development.
- Coordinated daily field reports (DFRs) and distributed them to clients.
- Created pricing models for products and services.
- Met with the sales and design departments to determine project road maps, create unique products to drive profitability, and champion the brand.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted coaching sessions, performance appraisals, and promoted a culture of excellence.
Research and Development Manager
SAIC
Chantilly, VA
01.2018 - 01.2023
- Oversaw implementation of new software systems designed specifically for use in R&D operations.
- Analyzed business performance data and forecasted business results for upper management.
- Performed cost-benefit analyses to ensure proposed projects were financially viable.
- Assisted in the recruitment process of new personnel for the Research and Development Department.
- Partnered across R&D organization to maintain engineering portfolio, enable development process, champion technical rigor and reliability and expand technical capabilities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Led cross-functional teams in brainstorming sessions to develop innovative solutions for product challenges.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed prototypes of products prior to launch ensuring they met quality standards.
- Trained and mentored team on best practices for root cause analysis to implement solutions.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained documentation on all research efforts including results, findings, insights.
- Oversaw operations within the home improvement and construction sector.
- Collaborated with external vendors to source materials, components, and technologies necessary for product development initiatives.
- Tracked trends in technology advancements within the industry and evaluated their relevance for current and future product designs.
- Recommended improvements to systems and related processes and worked with corresponding departments to implement improvements.
Education
Master of Arts - Global Security And Business Innovation
American University
Washington, DC12-2019
Skills
- Leadership training
- Strategic planning and execution
- Financial controls implementation
- Business management
- Schedule oversight
- Process improvement
- Marketing strategies
- Sales tracking
- Written communication
- Recruitment and hiring
- Budget management
- Fundamental Construction Knowledge
- Strategic Leadership
- Research and Development
- Salesforce Tools Expertise (CRM)
Languages
English
Native/ Bilingual
Spanish
Professional
French
Native/ Bilingual
Timeline
Director of Operations
Booz-Allen & Hamilton
01.2022 - 10.2024
Director of Sales and Marketing
Deloitte
03.2021 - 01.2023
Research and Development Manager
SAIC
01.2018 - 01.2023
Master of Arts - Global Security And Business Innovation
American University
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