Lilia Carrillo
Amarillo,TX
Summary
Dynamic Clinic Office Manager with a proven track record at Top of Texas Orthopedics, excelling in staff development and understanding regulatory standards in healthcare. Spearheaded patient care protocols and streamlined medical claims processing, enhancing office efficiency. Skilled in office administration and compassionate patient communication, consistently achieving high levels of patient satisfaction and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinic Office Manager
Top of Texas Orthopedics
Amarillo , TX
10.2024 - Current
- Developed patient care protocols to ensure that all patients received appropriate medical care.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Collaborated with physicians on developing treatment plans for individual patients.
- Monitored inventory levels of medical supplies and ordered additional items when needed.
- Coordinated patient referrals to specialists or other healthcare providers as needed.
- Communicated with patients with compassion while keeping medical information private.
- Ensured compliance with HIPAA regulations related to patient privacy and confidentiality.
- Conducted regular staff meetings to review changes in protocol or discuss any issues that may arise.
- Explained policies, procedures and services to patients.
Surgery Scheduling Coordinator
Texas Orthopedics and Hand Specialist- Merged
Amarillo, TX
05.2021 - Current
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Routed laboratory or diagnostic results to appropriate staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Completed relevant insurance and other claim forms.
- Resolved any discrepancies between patient records and pre-surgery documentation.
- Located scheduling barriers and implemented appropriate solutions.
- Checked patient insurance and collected pre-authorizations from providers.
- Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
Orthopedic Medical Scribe
Texas Orthopedics and Hand Specialist
Amarillo , TX
05.2021 - 12.2024
- Captured and transcribed medical record documentation with electronic medical record applications.
- Followed clinicians throughout shift in high-volume, busy environments.
- Reviewed diagnostic and procedural terminology for accuracy.
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Prioritized and managed multiple tasks simultaneously in a high-pressure environment.
- Reviewed and updated patient documentation for accuracy and completeness.
- Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
- Assisted in coding diagnoses and procedures to streamline billing processes.
Billing Administrator
Texas Orthopedics and Hand Specialist
Amarillo , TX
10.2022 - 09.2024
- Checked postings and documents for correctness, accuracy and proper coding.
- Answered customer inquiries regarding billings, invoicing, payment options.
- Processed surgery claims for Dr. Weinheimer through the EMR system.
- Researched IC-10 codes and modifiers to ensure accurate processing of surgery claims, including commercial insurances, work comp, and self-pay claims.
- Processed inpatient hospital claims during Dr. Weinheimer's on-call shifts.
Home Health Coordinator
Angels of Care Pediatrics
Temple, TX
07.2018 - 07.2020
- Hired and screened RN and LVN nurses, ensuring compliance with background check protocols.
- Administered drug tests for incoming staff to uphold organizational health and safety protocols.
- Reviewed referrals from hospitals, physicians' offices, nursing homes, ensuring that all necessary documents are completed prior to initiating service.
- Conducted regular home visits to assess client needs and ensure quality of care.
- Coordinated with physicians, nurses, therapists, social workers, and other healthcare professionals to ensure timely delivery of quality care.
Education
Bachelor of Arts - Sociology
University of Texas At Austin
Austin, TX12-2017
Skills
- Effective Calendar Management
- Staff Development
- Office Administration
- Patient Communication
- Medical terminology
- Insurance coordination
- Recruitment and hiring
- Medical Claims Processing
- Social media advertising
- Clinical Documentation Specialist
Certification
- Medical Billing and Coding Certification
- Medical Terminology
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Clinic Office Manager
Top of Texas Orthopedics
10.2024 - Current
Billing Administrator
Texas Orthopedics and Hand Specialist
10.2022 - 09.2024
Surgery Scheduling Coordinator
Texas Orthopedics and Hand Specialist- Merged
05.2021 - Current
Orthopedic Medical Scribe
Texas Orthopedics and Hand Specialist
05.2021 - 12.2024
Home Health Coordinator
Angels of Care Pediatrics
07.2018 - 07.2020
- Medical Billing and Coding Certification
- Medical Terminology
Bachelor of Arts - Sociology
University of Texas At Austin
Similar Profiles
Kandra TijerinaKandra Tijerina
Medical Receptionist at Top of Texas OrthopedicsMedical Receptionist at Top of Texas Orthopedics
Monica LealMonica Leal
Referral Coordinator/ Front Office Management at Top of Texas OrthopedicsReferral Coordinator/ Front Office Management at Top of Texas Orthopedics
Rickie VargasRickie Vargas
LMRT/Medical Assistant at Southeast Texas OrthopedicsLMRT/Medical Assistant at Southeast Texas Orthopedics