Lilia Carrizales
Maxwell,TX
Summary
Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. Significant amount of manager's time to boost productivity and smooth operations. Seasoned Kitchen Cook with 8 years of experience preparing delicious, nutritious food in school settings. Works closely with others to plan and order supplies to feed 1440 people per day. Maintained organized, clean kitchen environment to promote food safety and quality.
Overview
18
18
years of professional experience
Work History
Kitchen Cook and Cashier
Lockhart ISD
Lockhart
08.2016 - Current
- Practiced proper health and safety precautions while working in the kitchen
- Regularly monitored food temperature to ensure it was being served properly
- Served students meals
- Handled money while cashiering and was responsible for my own check out and deposits
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Assisted in menu development, incorporating seasonal ingredients for fresh, innovative dishes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Assistant Manager
Chicken Express
Lockhart, San Marcos, Kyle
12.2013 - 07.2020
- Providing and training others to provide exceptional customer service
- Closing & opening of the store alone
- Resolve any customer complaints quickly and efficiently
- Prepare and cook food in safe and sanitary way
- Pack and plate orders in timely and efficient manner
- Accurate order taking at the front counter and drive-thru window
- Help maintain food waste and labor cost on shifts
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Bus Monitor
Student Transportation Specialist
Lockhart
01.2011 - 05.2013
- Responsible for maintaining proper safety and behavior of special needs students on the bus
- Enforced bus rules
- Ensured the safe boarding and departing of the bus each student daily
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Increased accessibility for wheelchair users by operating specialized equipment when needed, facilitating smooth boarding processes for all passengers.
Waitress
Werner's Steak House
Lockhart
11.2006 - 10.2010
- Greeted customers
- Took accurate orders and followed up to ensure satisfaction
- Helped maintain a positive customer service experience for each guest
- Responsible for night deposits
- Opened and closed the store alone
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Lockhart High School
Lockhart, TX05.2009
Skills
- Customer Service
- Team Leadership
- Verbal and written communication
- Strategic Planning
- Project Management
References
- Tiffany Novak, Operations Manager at Keller Williams Realty, 512.751.3767
- Elizabeth Martinez, Lockhart ISD food nutrition Manager, 512-212-6083
- Christy Ramon, Lockhart ISD food nutrition Assistant Manager, 512-787-4886
Timeline
Kitchen Cook and Cashier
Lockhart ISD
08.2016 - Current
Assistant Manager
Chicken Express
12.2013 - 07.2020
Bus Monitor
Student Transportation Specialist
01.2011 - 05.2013
Waitress
Werner's Steak House
11.2006 - 10.2010
High School Diploma -
Lockhart High School