LILIA CASARES
Yuma,AZ
Summary
Knowledgeable with solid background in hospitality. Successfully managed guest services, contributing to high level of customer satisfaction. Demonstrated expertise in conflict resolution and maintaining welcoming environment. Proven ability to adapt to dynamic settings and collaborate with team members to achieve service excellence.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Hospitality Worker
HHS Environmental Services LLC , Onvida Hospital
Yuma, AZ
12.2024 - Current
- Maintained cleanliness and sanitation standards in high-traffic areas across multiple facilities.
- Trained new staff on proper cleaning techniques and safety protocols to enhance operational efficiency.
- Implemented quality control measures to ensure compliance with health regulations and company policies.
- Streamlined workflow processes, reducing time spent on routine cleaning tasks by 15%.
- Conducted regular inspections of equipment and supplies to ensure optimal functionality and availability.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff members on proper customer service and hospitality policies.
- Maintained pristine cleanliness in rooms and common areas, contributing to positive guest reviews.
Food Service Worker
MCAS Yuma, AZ – MCCS Child Care Development Center
Yuma, AZ
01.2017 - 01.2024
Food Service Worker
MCAS Camp Lejeune Main Exchange
01.2015 - 01.2017
Cook Station, Barista
Dunkin Donuts
01.2014 - 01.2015
Food Service Worker
MCAS New River
01.2012 - 01.2013
Education
High School Diploma -
Cibola High School
01-2004
Skills
- I am very social person I like to communicate with others I love making conversations with people, very friendly and likeable My personality is very cool, relaxed, and enjoying being in small crowds Very Fun to be around!
- Cleaning and sanitizing
- Housekeeping
- Health code compliance
- Customer service
- Teamwork and collaboration
- Multitasking
- Hospitality services
- Active listening
- Teamwork
- Customer satisfaction
- Multitasking Abilities
- Attention to detail
Languages
English
Timeline
Hospitality Worker
HHS Environmental Services LLC , Onvida Hospital
12.2024 - Current
Food Service Worker
MCAS Yuma, AZ – MCCS Child Care Development Center
01.2017 - 01.2024
Food Service Worker
MCAS Camp Lejeune Main Exchange
01.2015 - 01.2017
Cook Station, Barista
Dunkin Donuts
01.2014 - 01.2015
Food Service Worker
MCAS New River
01.2012 - 01.2013
High School Diploma -
Cibola High School