LILIA CASTELO
Tucson,AZ
Summary
Healthcare Engagement Specialist and Certified Medical Assistant with 10+ years of experience in patient outreach, enrollment support, and high-volume phone-based healthcare operations. Proven success engaging patients in care programs, educating on insurance coverage and financial responsibility, and guiding patients through onboarding and next steps. Highly skilled in HIPAA-compliant communication, EHR documentation, and multitasking across multiple systems in KPI-driven, remote-ready environments. Known for combining empathy with results to improve enrollment, adherence, and patient satisfaction
Overview
14
14
years of professional experience
Work History
Medical Scribe
Retina Specialists of Southern Arizona
04.2023 - 03.2025
- Assisted physicians by transcribing medical dictations in real-time during visits.
- Coordinated communication between patients and healthcare providers for follow-up appointments.
- Prepared charts and documentation for patient exams to streamline workflow efficiency.
- Reviewed and organized test results to facilitate timely physician decision-making.
- Supported the ophthalmic team by scheduling procedures and managing clinic logistics.
- Communicated effectively with staff members across departments to ensure that all necessary paperwork is completed correctly and promptly.
- Reviewed existing medications for accuracy prior to prescribing new ones.
- Scanned documents such as x-rays and laboratory results into the patient's electronic chart.
- Monitored duration of basic lab results and screening procedures.
- Reviewed prior authorization requests for accuracy and compliance with policies.
- Communicated with healthcare providers to gather necessary documentation for approvals.
- Coordinated with insurance companies to confirm coverage details and requirements.
- Maintained detailed records of authorization requests and outcomes for reference.
Medical Assistant/Patient Care Coordinator
Tucson Plastic Surgery
08.2021 - 03.2023
- Ordered medical supplies and surgical garments to ensure readiness for procedures.
- Sterilized instruments to maintain compliance with safety standards.
- Gathered pre-operative requirements two weeks in advance for surgical efficiency.
- Completed short-term disability paperwork and FMLA promptly for patients.
- Conducted pre-ops with patients three weeks prior to surgery for thorough preparation.
- Accurately scribed for physicians in clinic to document patient interactions.
- Scheduled follow-ups and surgeries, optimizing patient care timelines.
- Maintained accurate logs of insurance breast reconstruction cases and photo consented patients.
- Assisted physicians with patient examinations and procedures in a plastic surgery setting.
General Dermatology Medical Assistant/Mohs Assistant/Cosmetic Assistant
Specialists In Dermatology Pllc
01.2018 - 08.2021
- Prepared biopsy specimens for lab testing, ensuring correct lab selection due to insurance.
- Assisted physicians with dermatological procedures and provided follow-up consultations on diagnoses.
- Advised patients on medication instructions and aftercare while accurately scribing during consultations.
- Processed prior authorizations following insurance rejections or non-coverage notices.
- Sterilized procedural instruments and conducted photodynamic therapy under physician supervision.
- Administered numbing agents to prepare patients for surgeries, assisting in cosmetic procedures.
- Managed patient check-ins for surgeries and prepared wounds for closure and suturing.
- Completed FMLA and disability forms efficiently, submitting them to employers.
Medical Receptionist/Medical Records/Lead Technician
Retina Centers P.C
01.2011 - 12.2018
- Performed authorizations, payments, denials, coordination of benefits, and eligibility verification.
- Answered eight phone lines to address patient inquiries promptly.
- Scheduled patient appointments and procedures to optimize clinic efficiency.
- Assisted doctors with translation services during consultations.
- Collected patient co-pays and accurately processed daily financial transactions.
- Prepared charts and fee tickets for next-day operations.
- Maintained inventory and equipment in business office for seamless operations.
- Informed patients about procedures and ensured adherence to protocols.
Education
Laser And Aesthetics License -
Pure Aesthetics
Tucson, AZ01-2024
Skills
Outbound & Inbound Patient Engagement
Education and Training
other
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Scribe
Retina Specialists of Southern Arizona
04.2023 - 03.2025
Medical Assistant/Patient Care Coordinator
Tucson Plastic Surgery
08.2021 - 03.2023
General Dermatology Medical Assistant/Mohs Assistant/Cosmetic Assistant
Specialists In Dermatology Pllc
01.2018 - 08.2021
Medical Receptionist/Medical Records/Lead Technician
Retina Centers P.C
01.2011 - 12.2018
Laser And Aesthetics License -
Pure Aesthetics