LILIA CHUECOS-HARMS
Mesa,AZ
Summary
- My profession and my nature are people-related. I am a team player, and adjust easily to office’s policies. I am open to professional editing and criticism in my work, because it is the best way to improve my skills and learn.
- I seek out ways to increase efficiency in processes and keep operations running smoothly.
- Have knowledge of ADOA and DES personnel rules, policies, procedures and practices. Complete HR actions in HRIS and FMCS.
- Responsible for bus cards for all DES employees. I have been the only responsible for bus cards since April 2014 to date.
- File Review Requests, since April 2012 and only responsible for File Review Requests since April 2014 to April 2015.
- Proficient in Word, Outlook, Internet, OnBase, HRIS, FMCS, Access, Excel, Internet Explorer and Power Point.
- Translator, English and Spanish.
- Problem solver and excellent customer service both in English and Spanish.
- Bilingual Executive Assistant.
- High School diploma
- U.S. citizen
Overview
6
6
years of professional experience
Work History
Personnel Assistant II
Arizona Department of Economic Security (DES)
04.2012 - 04.2013
- Internal and External customer service for the DES Human Resources Administration reception area
- Process PASES OnBase and HRIS
- Receive and process File Review Requests online and in office
- Access to I-9 in order to verify that employees being transferred to other agencies have their I-9 in their files
- Creates and maintains official employee personnel files in OnBase Client electronic formats
- Performs quality control reviews of the daily input of information into OnBase Client
- Verifies data accuracy of personnel actions in Human Resource Information System (HRIS)
- Reviews data on the Financial Management Control System (FMCS)
- Oversees the DES Platinum Plus bus card program, through coordination with the Department of Administration; processes all initial and replacement card applications and terminates the bus card in HRIS
- Run a weekly report to verify bus card receipts, send correspondence to the employee for follow up and process bus card cancellations in HRIS, if applicable
- Receives and processes file transfer requests from other state agencies
- Maintains information on archived paper files
- Orders files for returning employees
- Refers complex personnel question to the appropriate personnel
- Opens, date stamp and distribute incoming mail
- Researches and responds to inquiries from employees and management regarding personnel records
- Updates personnel data
- Train new employees on the Front Desk procedures and Department policies.
English and Spanish Translator for the Graphics and Design Unit
Arizona Department of Economic Security (DES)
04.2010 - 04.2012
- Translating DES forms, web pages and other documents as required by the DES divisions
- Specialist in translating for the Unemployment Insurance Division, on a really tight schedule with responsibility and accuracy for the details.
Bilingual English-Spanish Customer Service Representative
Liberty League International/Polaris Media Group
08.2008 - 01.2010
- I was the only bilingual associate in the company, in charge of both Spanish and English speaking customers
- Provided clients with technical support and training on the company's system
- Processed orders and payments
- Translated into Spanish their main product: Beyond Freedom, a guide for personal development, their website, and the Beyond Freedom DVDs.
Receptionist and Community Nutrition Worker (CNW)
Arizona WIC Program
06.2007 - 01.2008
- Provided customer service for multiple phone lines
- Appointment scheduling, explaining the program, greeting clients and helping everyone who came to visit our offices
- Conducted in-office and over the phone interviews
- Provided nutrition advice and training
- Took blood samples to check iron levels in pregnant mothers, babies and children up to 5 years old, measuring and weighting them too.
Personnel Technician II
Arizona Department of Economic Security (DES)
04.2013
- Analyze, verify, perform and accurate input of personnel action into the Human Resources Information Solutions (HRIS) system and FMCS in accordance with Arizona Department of Administration (ADOA) personnel rules, policies and procedures, and specified time frames and deadlines, research and responds to inquiries from employees and management regarding personnel records/processing issues, like hire dates, accrual base rate dates, salary adjustments, promotions
- Research and reconcile HRIS/FMCS data
- Use OnBase Client to scan/import, index, retrieve and process documents
- Temporarily in charge of Bus cards for all DES since April 2014 to date
- Working daily with Personnel Record Review Requests.
Education
English as a Second Language -
Michigan Test Approved at the English Language Institute, University of Michigan
01.1977
High School -
Colegio de la Consolación
01.1969
Bilingual Executive Assistant -
Instituto Secretarial Ejecutivo
English-Spanish Translator -
Berlitz School of Interpreters
Previous Experience
- I developed my 30-year professional experience in my hometown, Caracas, Venezuela, as a Bilingual Executive Assistant for General Managers and Country Directors in Multinational American and Canadian Companies, such as Nabisco de Venezuela, Quaker Products, Placer Dome de Venezuela, and Eveready de Venezuela. In every position I held I was responsible for:
- The country manager s electronic agendas.
- The country manager s expenses reports.
- Making and responding phone calls, keeping record and making sure we responded all of them appropriately.
- Travel arrangements for the country director and foreign visitors, including visas, tickets, flight connections, hotel booking, and air and ground transportation. I also successfully arranged meetings with clients and Government officers.
- Arranging office meetings, Board of Directors and Stockholders Meetings.
- Everyday use of Outlook, Word, Excel, Internet and PowerPoint.
- Translating, interpreting and composing both in English and Spanish.
Timeline
Personnel Technician II
Arizona Department of Economic Security (DES)
04.2013
Personnel Assistant II
Arizona Department of Economic Security (DES)
04.2012 - 04.2013
English and Spanish Translator for the Graphics and Design Unit
Arizona Department of Economic Security (DES)
04.2010 - 04.2012
Bilingual English-Spanish Customer Service Representative
Liberty League International/Polaris Media Group
08.2008 - 01.2010
Receptionist and Community Nutrition Worker (CNW)
Arizona WIC Program
06.2007 - 01.2008
English as a Second Language -
Michigan Test Approved at the English Language Institute, University of Michigan
High School -
Colegio de la Consolación
Bilingual Executive Assistant -
Instituto Secretarial Ejecutivo
English-Spanish Translator -
Berlitz School of Interpreters
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