Lilia Diaz Ocampo
Cincinnati ,Ohio
Summary
Dynamic Office Assistant with a proven track record at La Campechana Grocery Store, excelling in customer service and office administration. Recognized for enhancing efficiency through effective time management and accurate data entry. A dedicated team player committed to improving workflow and ensuring high-quality communication, contributing to increased customer satisfaction. I Worked for many years at this family business, I would make checks, cash checks, use digital money transfer system to help costumers send money to their loved ones to many countries.
I would organize all types of invoices, and use invoices to help price all products sold in store. I can also use my kind personality to make a costumer feel satisfied with their purchase and service, helping them come back again.
Overview
7
7
years of professional experience
Work History
Office Assistant
La Campechana Grocery Store
07.2018 - 04.2025
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
Princeton High School
Cincinnati, OH05.2020
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Verbal communication
- Dedicated team player
- Office administration
- Prioritizing work
- Strong problem solver
- Valid Driver's license
- Supply restocking
- Payment processing
- Issue resolution
- Language fluency
- Business administration
I am a very work passionate person that likes to give her best at my job
I am willing to learn any new skills and practice those skills to the best of my ability, I also love helping people and I do not like to see people leave with dissatisfaction.
Languages
Spanish
Full Professional
Timeline
Office Assistant
La Campechana Grocery Store
07.2018 - 04.2025
High School Diploma -
Princeton High School
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