Lilia DonJuan
Concord,CA
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Blanca's Housekeeping where I led the transition to cloud-based invoicing. Skilled in Excel Spreadsheet Management and empathetic communication, I excel in roles requiring meticulous attention to detail and a strong customer focus. Fluent in English & Spanish, I consistently exceed performance targets through diligent work ethic and collaborative teamwork.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Blanca's Housekeeping
Pittsburg, CA
02.2020 - Current
- Converted invoicing practices to a cloud-based platform.
- Managed procurement and payroll processes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established processes for monitoring customer satisfaction levels.
Bartender
Foxtail Kitchen and Bar
Santa Barbara, CA
09.2019 - 09.2020
- Achieved daily upsell target by consistently exceeding customer goals.
- Demonstrated outstanding client satisfaction through personalized service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Receptionist
Human Performance Center
Santa Barbara, CA
01.2019 - 09.2019
- Consistently provided exact reports for data entries.
- Forecasted needs of patients and therapists while optimizing office performance.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
Office Assistant
Santa Barbara City College
Santa Barbara, CA
08.2016 - 01.2018
- Offered courteous and understanding support in person, over the phone, and through email.
- Facilitate access to digital and physical resources for current and future students.
- Coordinated student check-ins for counseling sessions.
- Maintained confidentiality of sensitive information and documents.
Education
Associate of Arts - Liberal Arts with an emphasis in Social and Behavioral Sciences
Santa Barbara City College
Santa Barbara, CAAssociates of Arts - Chicano Studies
Santa Barbara City College
Santa Barbara, CASkills
- Customer Relationship Building
- Customer Satisfaction
- Microsoft Word Proficiency
- Excel Spreadsheet Management
- Microsoft Outlook Proficiency
- Empathetic Communication
- Diligent Work Ethic
- Steadfast Reliability
- Collaborative Team Member
- Bilingual (English & Spanish)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Blanca's Housekeeping
02.2020 - Current
Bartender
Foxtail Kitchen and Bar
09.2019 - 09.2020
Receptionist
Human Performance Center
01.2019 - 09.2019
Office Assistant
Santa Barbara City College
08.2016 - 01.2018
Associate of Arts - Liberal Arts with an emphasis in Social and Behavioral Sciences
Santa Barbara City College
Associates of Arts - Chicano Studies
Santa Barbara City College
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