Lilia Dworak
Salt Lake City,UT
Summary
Reservation specialist known for exceptional customer service and in-depth knowledge of airline procures. Demonstrated ability to handel complex reservations, resolve passenger issues, and maintain high standards of service. Seeking to transition to a flight attendant role, bringing a strong back round in customer relations, safety protocols, and a commitment to ensuring a positive travel experience for Delta's passengers.
Overview
8
8
years of professional experience
Work History
Customer Expert Specialist
Delta Air Lines, Inc
Salt Lake City, UT
11.2023 - Current
- Greeted passengers and provided information about departure and arrival times.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Resolved customer complaints in a timely manner.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Processed refunds, exchanges, and upgrades when necessary.
- Followed company policies and procedures related to customer service operations at all times.
- Built and maintained productive relationships with employees.
- Strong understanding of airline safety regulations and emergency procedures.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Team Member
Whole Foods Market Inc
Salt Lake City, UT
06.2021 - 10.2023
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Promoted products through effective merchandising techniques.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
Supervisor
Beans And Brews
Bountiful, UT
05.2020 - 05.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Barista
Rise and Grind
Salt Lake City, UT
01.2017 - 02.2020
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Education
High School Diploma -
Canyon Hights
Utah05-2019
Skills
- Safety Compliance
- Time Management
- Teamwork and Collaboration
- Active Listening
- Problem-solving aptitude
- Effective Communication
- Customer Relationship Management
- Issue Escalation
- Team training and development
- Public Speaking
- Strategic Planning
- Operations Management
- Schedule development
Timeline
Customer Expert Specialist
Delta Air Lines, Inc
11.2023 - Current
Team Member
Whole Foods Market Inc
06.2021 - 10.2023
Supervisor
Beans And Brews
05.2020 - 05.2021
Barista
Rise and Grind
01.2017 - 02.2020
High School Diploma -
Canyon Hights
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