Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
lilia ferrer

lilia ferrer

Miami,FL

Summary

Proven to enhance customer satisfaction and streamline operations, I leveraged teamwork and merchandise stocking skills at Zara Inditex to significantly improve stock organization and customer service. My adeptness in problem-solving and product identification ensures operational excellence and positive client relationships, contributing to a noticeable increase in efficiency and customer loyalty.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Stock Room Associate

Zara Inditex
12.2023 - Current
  • Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
  • Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
  • Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
  • Checked numbers manually and used hand-held equipment to locate products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.
  • Collaborated with sales team to ensure adequate supply levels for promotions and seasonal demand fluctuations.
  • Increased customer satisfaction by promptly addressing inquiries regarding out-of-stock items or special orders.

SINT

Zara Inditex
12.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Representative

Zara Inditex
12.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Buzzer

Aoki Teppanyaki and Izakaya
02.2024 - 07.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.

Server

Don Pan International
09.2023 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items, and recorded order information.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Cashier

Don Pan International Bakery
09.2023 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.

Education

English Class - 4 Level

Miami Dade College

Medical Assistant - Phlebotomy Training, EKG Training, HHA Training

Life Line Institute
9020 Sw 137th Ave S
11.2023

Skills

  • Stock replenishment
  • Heavy Lifting
  • Workplace Cleanliness
  • Merchandise Display
  • Customer Service
  • Stock organization
  • Online ordering knowledge
  • Cash Register Operations
  • Customer Relationships
  • Product Organization
  • Payment Processing
  • Product picking
  • Product Location
  • Product identification
  • Merchandise Stocking
  • Teamwork and Collaboration
  • Problem-Solving
  • Product Inspection
  • Quality grading

Certification

Certified clinical & Administrative Medical Assistant (MA1)+ Type and edit your text

Timeline

Buzzer

Aoki Teppanyaki and Izakaya
02.2024 - 07.2024

Stock Room Associate

Zara Inditex
12.2023 - Current

SINT

Zara Inditex
12.2023 - Current

Customer Service Representative

Zara Inditex
12.2023 - Current

Server

Don Pan International
09.2023 - 12.2023

Cashier

Don Pan International Bakery
09.2023 - 12.2023

English Class - 4 Level

Miami Dade College

Medical Assistant - Phlebotomy Training, EKG Training, HHA Training

Life Line Institute

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