Lilia A. Gonzalez
SAN FRANCISCO,CA
Summary
Well organized and dependable accountant with 15 years of experience while managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Leverages field expertise, resourcefulness and diligence to make positive impact on business operations.
Overview
24
24
years of professional experience
Work History
General Accountant
JW Marriott San Francisco
03.2008 - Current
- Contacted customers to immediately find resolutions for escalated issues, such as billing disputes.
- Examined, reviewed and gathered financial statements for government entities.
- Coordinated with clients to improve accounting, payroll and tax operations.
- Created and introduced updated processes for accounts receivable sub-ledger and customer attribute reporting.
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Prepared working papers, reports and supporting documentation for audit findings.
- Provided journal entries and performed accounting on accrual basis.
- Trained new employees on accounting principles and company procedures.
Front Desk Agent
San Francisco Marriott Marquis
10.1999 - 03.2008
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to the surrounding local area.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
No Degree - Accounting And Finance
City College of San Francisco
San Francisco, CANo Degree - Accounting And Finance
National University
La Jolla, CA12.2024
High School Diploma -
Phillip & Sala Burton Academic High School
San Francisco, CA07.1999
Skills
- Accounts Payable and Receivable
- General Ledger Maintenance
- Customer Relations
- Account Reconciliation Processes
- Report on Findings
- Journal Entries
- Typing and 10-Key Entry
- Inventory Audits
- PeopleSoft
- Reports and Documentation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with our Front Team in the development of Destination Fee project.
- Effectively helping with building room reservation packages and accuracy in allocations.
Languages
Spanish
Native or Bilingual
Timeline
General Accountant
JW Marriott San Francisco
03.2008 - Current
Front Desk Agent
San Francisco Marriott Marquis
10.1999 - 03.2008
No Degree - Accounting And Finance
City College of San Francisco
No Degree - Accounting And Finance
National University
High School Diploma -
Phillip & Sala Burton Academic High School
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